Cilantro Taco Grill - Crystal Lake — Restaurant in Crystal Lake

Grand opening on 03/26 Brand new place, good ambiance. Pretty much same as the previous mexican place that was here! They have BOGO and spin the wheel offers. They have grand opening offers for first three days. Not to be Harsh, Cashier had no clue what the offers are! Clearly showing lack of communication on first day. There was a card mentioning openkng offers for day 1 03/26 day 2 03/27 day 3 03/28. But cashier refused me for day 1 offer and mentions that it is only for family members of staff. She had to ask someone is she can give offer to customers.

We ordered veggie quesadillas dinner and plant based meat torta for take away. We went home to eat. Veggie quesadillas had just cheese in it and no veggies. Rice and beans on the side! Which was horrible. Torta did not have plant based meat in it and was filled with rice and beans along with side of rice and beans. Staff seems unknowable, no attention to orders, staff needed support from others to even execute the order. I will not...

Ordered food to eat there and placed an order to go. The food was ok, but the service was horrible. They had no one in the business. I tried ordering food to go from the website because I had a coupon for a free burrito. The website wouldn't take my card. Went and told them I needed help. Said they couldn't help me. Finally got it to go through. Got up and told them I was there waiting for my order. They said okay. I see they had two orders on the counter. After a while, I got up and asked if one was my orders. They were in the back talking. He's like Yes, that's your order. Told the manager that the food was good, but the service was lacking, especially since the place was dead. He laughed and said Okay. I ordered two horchatas with the meals. Never received them. So disappointed was hoping to find a new place to eat. Not receiving my drinks voided the free burrito. I was so upset I forgot they didn't give it to me...

I’ve been going here for a couple of weeks now for my Mexican food fix and I’ve fallen in loveee. They have the best quesabirrias around but my personal favorite is their taco salad or even the burrito bowl. So so so good. It hits every time. I went in tonight and the gentlemen working were very helpful and informative when it came to asking about different proteins they carry that I haven’t tried before and ended up leaving with a Cecina taco and was blown away. Going to recommend this place to everybody. Overall great...