McDonald's — Restaurant in Cuba

We stopped just for one large diet dr.pepper (extra ice) three chocolate chip cookies & two chocolate dipped cones. We had to wait at the window for 4 min waiting for the guy to figure out the order. We sat there waiting for so long, were offered someone else's order. Finally someone asked the window/orders to go guy did he get our order. Finally after waiting for another 7 min. 's the guy finally came back & offered us THREE chocolate dipped cones cuz the guy was taking so long. He then informed us that the cookies were still in the oven& it would be another 4 min. before they would been done. He them asked us to move out of line& park in the first parking space where we proceeded to wait another 7min . Finally we just drove off. We were just passing thru..... I gave it a one star because they were so slow & unorganized & I even asked them to just refund me the money but I was brushed off & told to just wait. We left after waiting for another 6 min. It sucked ,& I feel cheated after leaving...

McDonald's has taken a backward steps in terms of customer service with use of their limited terminals. If you don't want to use their terminals you have to wait an interminably long time to get someone to take your order. You can't do much in the way of customizing on the terminals. For example, I don't really like McDonald's sauces of any kind. Not easy to exclude and or substitute. This applies to all locations, not just the one I visited. Also, of late, I have found McDonald's is less interested in folks eating in unless they have small children. The TV screens in each of the locations I have visited in the last few months has seldom had anything view worthy on their screens. You used to be able to catch a few newsworthy moments and/or updates on sports. Now usually the screens are either advertising for McDonald's...

Ok, 3 stars is a bit of an oddball but hey, they didn't screw up my order. The food was ok I suppose but I really think they need to pick it up a bit at the drive through. It would have been way faster to park and go inside. The line at the drive through wast even long and it took me 20 mins to get through it. The really bad part though was the fly problem. Not even exaggerating at all here, in the time it took to make my payment at the first window I got at least 12 flies in my car and it was absolutely ridiculous trying to get them back out. I was driving to Albuquerque and I didn't get them all out until I got to the turn off to James. That's a bit much. I know its hard to try controlling nature but at the same time, the flies were mostly coming in and out of the drive through window, they weren't at the...