I feel compelled to share my experience from February 28, 2025, at 6 PM. The understaffing situation significantly impacted the quality of service. I waited for over 20 minutes at the high tables without acknowledgment, then moved to the bar where I waited an additional 10 minutes. When I attempted to order, I was abruptly told to wait without any courtesy.
I'm a returning customer and have noticed this understaffing pattern during previous visits. While other servers have typically been professional and communicative, even during busy times, today's experience fell well below the establishment's usual standards. The lack of acknowledgment and professional courtesy was particularly disappointing.
I would strongly recommend:
Reviewing staffing levels during peak hours
Ensuring all staff maintain professional communication standards
Implementing a system to acknowledge customers even during busy periods
I hope this feedback helps improve the dining experience for...
Ā Ā Ā Read more1st bartender older guy, was great. Was quick and helpful.
They changed shifts an older black woman took over. Asked if we could change one of the MANY TVs to something else like just ESPN news. "NOPE it's too hard, to many things in the back and all the tvs always show the same thing." She walks away.
Next, after flagging her down at a bar that is pretty short/medium in length she goes "did you need something?" Yeah I'd like fresh fries the ones I was served are flimsy, not crispy and borderline a little firm. "She responds those fries are fresh I cooked them" I showed how the fries wobble after picking one up. She walked away. The gentlemen sitting next to me said "yeah those fries look pretty limp".
Spent 70 for a bloody Mary, bacon cheeseburger fries and a shot of Jack.
I'd go to the bar down the way instead of here. This is near the A...
Ā Ā Ā Read moreI visited this restaurant recently, hoping to enjoy a nice meal. However, my experience was far from pleasant. When I arrived, I wasn't sure how to place my order, so I asked one of the staff members for help. Instead of offering assistance, the staff member laughed at me, which was quite unprofessional and disrespectful.
To make matters worse, my order was never taken, and I was left sitting there without any food or drink. It was incredibly frustrating and disappointing, and I left the restaurant feeling hungry and disheartened.
I would not recommend this restaurant to anyone, as the customer service was extremely poor, and the staff seemed more interested in making fun of customers than serving them. It's a shame that this establishment does not value its patrons, as I'm sure many others have had...
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