Starbucks — Restaurant in Daytona Beach

I feel discriminated here… 😣 usually the student staffs are very friendly until today…

Upon ordering my first drink I already feel the bad attitude from the barista who made my drink, I gave her smiling face trying to be nice to her but her facial expressions still not looking good…

After staying for sometime I finished my drink and ask for a “refill”. This is a generous Starbucks policy that no matter what kind of the drinks customer ordered, if they stay in the store, they can refill for “blend” hot/cold coffee/tea (not handcraft drinks).

And that barista just came up to me and used a bad voice tone and bad facial expressions saying I can’t get refill because I ordered coffee latte (which I didn’t)

The barista made me feel discriminated and like I was at fault by asking refill (which is the Starbucks policy and I usually do that since I go to Starbucks almost everyday for study).

Gladly the manger came out and explain nicely the reason that refill is not working in this Starbucks since it’s inside the university. (But it does work in other stores)

I used to be a Starbucks barista in other country and ordering Starbucks around the world, this kind of discrimination expression I’ve never experienced anywhere else but here in Embry Riddle with a student…

I really hope people can be nice to each other and be kind, I don’t know you and you don’t know me, why having that bad reaction while first time interacting with a customer? And why not listening to others but just insist your own opinion and look down on others? I really feel sad about this kind of attitude of people here in the U.S.

To avoid discrimination and bias should be taught and educated well...

This location has unfortunately become a mess. The employees are nice but they are set up for failure. I normally mobile order 20 minutes before arriving to time my arrival with the estimated completion time. When I arrived today, I waited an additional 15 minutes after the estimated time and had to leave because this store was so overwhelmed and could not make my order. They also oversold one of my food times that the app said was available. Now I’m late and have to start my day without coffee :(

This is disappointingly the fifth or sixth time I’ve needed to leave this location empty handed. Unfortunately the only solution Starbucks provides for a refund is standing in the line which is out the door...

5 stars are going to Theresa! The warmth she adds up to this coffee shop really stands out !!! She always welcomes any student and me with the smile, remembers everyone by name, she makes this place special by her extraordinary acts of kindness and customer service skills! If I would work for National TV i would invite Theresa for an interview to share the tools with other people of how be nice to people and bring the light into the darkest room! This coffee cup was customised by her - i got it from her today, what a wonderful surprise! Round of applause from all of us,...