Courtyard by Marriott Daytona Beach Speedway/Airport — Hotel in Daytona Beach

It's 2am and I have been driving for several hours. The only parking is on the backside of the building so I park my car grab my bag and head to the door. I click on my digital key so that I can open the door and head inside and it disappears. I then walk all the way around the building to the front entrance so that I can get a key for my room. I walked in and gave my name and said my digital key is not working so I cannot get in the door. Apparently the front desk person didn't understand me, and told me it was $89 for the night and it would be 5 minutes before she could check me in because she was running her audit. A minute later she asked for my ID and credit card, looks at them, and says oh you already have a reservation. I said yes my digital key is not working that's what I told you before.

Got to the room there's no microwave which I guess is normal? And the refrigerator does not work. I called and asked for a new room since it's late and I just want to put my stuff away so I can go to bed. Instead she sends up the maintenance man.

He spends 5 minutes trying to figure out what's wrong with it after I told him all the steps that I had already taken. He repeats the exact same steps and says it's not working. He calls the front desk hangs up and says I'll be back in a few minutes grabs a refrigerator and walks out the door. Another 5 minutes go by I hear a knock on the door the maintenance man comes in with a new refrigerator. After another 5 minutes of fumbling around with it he has it in the cabinet and it seems to be working.

it seems to me it would have been faster and easier to just give me a different room rather than spending 15 minutes with the maintenance man. My first time staying here and I'm not impressed. Normally I stay at the residence Inn down the street thought I would give this a try.

Probably not going to come back...

While the room was clean and the clean staff was very nice. The front desk staff was not very nice. When we walk in the first lady look at us and then went and got another staff member to check -us in . When they both came out to the desk the first lady took a phone call while we check -in. We were there for the Turkey Rod run which we attend every year for the last 5 years. The lady who was on the phone made it very clear that the Courtyard was only for business professionals.The one who check us in did not tell us about the bar or other items the hotel has to offer. I stay at the Marriott Courtyard in Orlando every year with my family. I also stay at the Marriott in Boston to visit my dad. I do have to say I have a bad taste and have talk to family about changing hotel due to the disrespect that was given to me and others that were there for the Turkey Rod Run. I understand it is a new hotel and may not no what all come with the turkey run . But the one thing you should know is it bring loud cars and a lot of money to the area. You should also know we all run in the same circle so when one has a bad experience we all are told. We are looking to attend the Spring Run in march and will not be stay at this Marriott. While your staff who said it a " only for business professionals" should be trained that most of the attendees who come OWN their business. They should not judge on how we look or...

I actually did not stay here. But let me explain my story and the wonderful staff they have, specifically Ms. Jeanine Wells. I just got off the bus at the Airport in Boston to discover my carry on bag was missing. It had been taken by another person and they were long gone. I am sure it was an accident and she never really looked. We searched and were not able to find her. Received NO help from the bus company, airport staff, or our airlines. We just waited and hoped the person would look and see and be honest enough to get it to us. We made sure she was able to get hers back. We had our car keys in there as well as medicines, and other things of importance. Later that night we got a phone call from Jeanine, who works at the Marriott the people had realized their mistake and dropped it off for her to take care of. Which she did! She researched found the airline found my name and phone number and made that extra customer service move to help us get our bag back. We gave her the info for the other people and our c.c. to pay to ship our bag back to us here in Colorado.She made that extra effort to get it back to us and you do not usually see that anymore. So I really want to thank Jeanine for going the extra mile, and Thank Marriott for having such awesome people! Oh and I think she deserves a...