KFC — Restaurant in DeFuniak Springs

So I placed an order on the KFC app at 6;50 pm I arrived at 7:15y order was still not ready the place was completely empty like not a single car in lobby or drive thru I pulled up let her know I had an app order she sounded super confused as soon as I pulled up to window she said pull up to the rail this is at 7:16 it’s 7:36 and yet no food I pull around to just get a refund cuz at this point I don’t know WTH but I also noticed they shut the light off as soon as she asked me to pull up to rail I pulled their hours up it said they were open and they are suppose to be until 10pm, so when I asked for a refund I let her know it’s been about 40 min like just refund me plz she was just repeating what I was saying and saying I was lying because they had just got the order I had proof on my phone of when the order was placed and paid for why do I need to lie the… meanwhile the guy had no idea how to refund me and she opened the a door with a glove she used the same gloves to grab some chicken and serve up a lady who had ordered in the drive thru , so ummm yea so since they didn’t know what to do he started telling me how they were getting ready to close and I placed and order and they had to restart the fryer I’m like I wish he could just refund me !!!! She’s telling him I’m a door dash order I’m like wow they must have me confused because I just opened the KFC APP and placed an order. so to spare them from refunding me I asked for my drinks that they didn’t give me he also asked me what type and then handed me empty cups also when I got home the sauce for my tenders was missing food was cold so don’t see why they took so long I don’t know what the issue was but this was my...

Ordered yesterday on the app for pickup. Arrived when it should have been done. The restaurant was locked. So I had to sit and WAIT in the drive through to get my order. When I got to the window and asked for my order the Gentleman had no idea what I was talking about. He left the window and talked to some employees, came back and asked me to go to the other side of the store and wait because they had not started my order. I would have just left if I had not paid already on the app. I ordered chicken sandwiches so I knew I would have to wait for them. So long that I finally went and knocked on the locked door. A gentlemen came to the door and opened it and said, "Door Dash?" I said no and he started to hand me a bag. I said hold on, what's in the bag. He recited my order so I took the bag. When I got home the chicken sandwiches were delicious. However, the order was not complete despite the fact that gentleman that gave me the bag told me what was in it. And the chicken sandwiches were the only thing that was hot. The fries had a hint of once being warm. The biscuits were absolutely cold. I read the reviews before I placed the order. I was skeptical and placed my order. What I described above is accurate. I ordered food to be prepared on time, to be warm, and to be a complete order. This store let me down several ways. I am going to dispute the charge when it shows up on my...

I would just like to take a second to brag about the phenomenal food and service that I received from this store. I travel all the way from Mobile, Alabama down to Panama City Beach Florida, five days a week for my job and this location is by far the best for service for food and for a wonderful conversation.. Today I was informed that the chicken wraps that I had ordered wasn’t going to be quite the same instead of using a wrap they put them on a bun and basically made a little chick chicken sandwich and even though they were out of wraps, they still found a way to make my experience as awesome as possible. I’m from Colorado and I am definitely not used to an entire team going out of their way to make things right and it may just be something small and simple but to me it was huge that they took it as serious as they did and for that you will always have my business and I will tell everyone around me how wonderful your store is. Thank you so much for everything you do for us. I truly appreciate the hard work and dedication. You all have provided into creating the perfect service. Keep up the great work guys. Thank you...