Little Vinnie's Pizza & Pasta — Restaurant in Delaware

Jessica told me not to come back all bc of chicken

I have been a customer for over 5 years and always ordered the chef salad or a cheesesteak. Yesterday (11/19) I decided to order the chicken tender side order. Big mistake. The chicken had a foul gamey taste and even smelled bad. The chickens texture was also rubbery. I never had an issue like this before so I went back to get something else instead. I was greeted by the nice cashier with the pinkish hair and explained what happened. She called Jessica (the manager/owners wife) over and her and the cooks started looking. At this moment the cashier asked what I would want instead as I already told her I wanted something else. I said a cheesesteak, just ketchup. She said it will be ready in 10 minutes. I came back to have Jessica ask me what was wrong with the chicken. I reiterated the taste and smell was bad and I didn't want it which is why I ordered the cheesesteak. She then went on to say while smirking that the bag was just opened and they don't even make the chicken. I reiterate that it still tasted and smelled bad and that is why I wanted something else. She then said we didn't make that, it was a manager decision, we aren't making it. She tops her response off by telling me not to come back and would do a refund. There was no accountability or respect from Jessica. I will spread the word about how you treat customers who return rotten chicken. At least the cashier had enough common sense to at least fix the situation by asking what I wanted instead, but no, Jessica canceled my order without my knowledge.

There was no apology, just a refund receipt handed to me and I was on my way. You have already lost a lot of customers because of this incident as they disagree with your treatment of me as a customer and as a human being. Since this economy votes with money, myself and others will no longer spend our money in support of your products, services, and attitudes. You handled this interaction very poorly which is more of a loss to...

My Fiancé was going to try something different to eat from this establishment for a change for her break from work. She typically gets the chef salad or a cheesesteak. She had decided to get a chicken tender meal. When she got to sit down at work and eat she noticed the chicken tasted bad and even smelled horrible. She even got a colleague at work to confirm her suspicion for added validity. When she went back to straighten the situation out everyone agreed to a cheesesteak. She was told 10 minutes. My fiancé returned in 10 minutes for her food and instead was met with criticism from the manager/owners wife Jessica. Jessica struck down my fiancés order and took no accountability for the situation and citing “policy” which was not a policy that my fiancé was informed of when she order the cheesesteak instead.

Here’s the real kicker. After a refund was agreed upon. Jessica had the nerve to tell my fiancé “don’t come back here”.

This whole ordeal took my fiancé’s whole lunch break and she was not able to eat because of this. Later that night I came to the establishment to speak with Jessica to cite my concerns regarding this matter and instead of being helpful she met me with equal disrespect when I cited that someone told her to “don’t come back”. She could not help her self but to constantly try (and miserably fail) to hide her laughing. This matter is not something to be laughing about when it’s a customer in general or customers LIKE US THAT HAVE BEEN GOING HERE FOR A COLLECTIVE 20+ YEARS...

I ate here on many occasions and have the receipts to prove it. However I will never eat there again. I contacted the Delaware Health Department because when I went to use the bathroom, there was cooked chicken right by the bathroom door. Anyone could have spit or did worst to the tub of chicken. I was confronted by what I believe was the owner who push me as I went to take pictures of the exposed chicken by the bathroom door. She yelled that I was not going to Karen her. I called the Delaware Police Department. The New Castle Police who took my call was very understanding but told me that the call would fall under the Delaware State Police Department. The DSP never came to address my complaint personally. I don't know if it had anything to do with my race but all I got was a call saying they investigated and the witnesses had left by the time he had gotten there hours later. The police officer. I'm hoping I spell his name right, Corp Aviola badge 925 of Troop 6 who said that the owner claim she never pushed me and that she said I was bigger than she was. I'm 67 years old with scoliosis and balance issues. The Corporal never verified anything because he never came out to interview me. He did tell me on the phone that I was banned from the property which I thought was dumb because after I saw that tub of chicken by the bathroom door, why would I want to go there. Anyway, there are witnesses, including at least one employee but these days it's difficult to find honest people to do the...