Walgreens — Local services in Wilmington

Last Monday, December 09, around 7:30 pm we went to the WALLGREENS, Elsmere, Delaware store, ZIP code #19805, and after waiting for more 15 minutes to be assisted at the back window on the driveway, then we decided to ring, they answered they will be shortly with us After another 10 to 15 minutes a young lady came and asked us with attitude what were we looking for. We told her that a doctor sent an email with a prescription under my wife’s name. Again with a lot attitude this lady told us that it will take a wild. Then we answered, that is not a problem, we have to go to BJs store for shopping and in a very bad look and very rude way she said, it will take more than that. We told her we will take probably more than an hour, then she reply we will send you a text when it is ready. My wife really needed the medicine that night, she felt really bad that night. We never got a text from you. We had to go to pick up the prescription at the next day, with no advice about from you. We do not know the name of that lady that was attending the window that night and we do not care about it, but I wanted to let you know that what happened that night with that lady with not reason, may be is happening with more people. In our case we will consider other drug store for future prescriptions. Really bad experience at ELSMERE, DELAWARE...

Withholding scripts already filled for a waiting customer who stepped out a moment to DollarTree store across the parking lot, as usual. Clerk with handicap, pretended that the script was not filled. It was a political statement I've learned. Walked away knowing script was indeed filled. However, target is always wrong here. Exiting store a Police SUV with, K9 in back, pulled into lot and officer entering the store. Decided to return another time. Called the store and returned another day to pick up script. Same clerk said, not filled. I split. I returned another day... To be continued ... Withheld necessary meds from customer for no obvious reasons would take a bold individual. A bit daunting these intimidations rejections are too numerous to spend time on. Eventually the girl gave up the scripts dated couple weeks earlier. Felt bad for that girl.

Relax deep breath... progressive relaxation, self hypnosis. Make earth a better place to be. Attitude...

Not sure who the owner is but obviously, he or she needs to check the store more often. Today I went in to fill my prescription that I placed a week ago. I was told they had not heard from my Dr. However, they could not tell me when they sent him the refill request. Then I ask for three courtesy pills and was told that this was not possible because it is a controlled substance. I told him he is incorrect it is a cholesterol med and is NOT a controlled substance. He then calls the Pharmacist over who tells him exactly what I just told him twice. Working in Nursing since 1994. At least have someone who knows what they are talking about working in the PHARMACY. I don't know where Tan the other Pharmacist is but please get him back. It was well-run then. Not to mention having to wait for almost 30 minutes each time. Will be transferring my...