Lorenzo's Pizza — Restaurant in Delaware

Extremely DISAPPOINTED! First impressions are important in a business and my first impression stank! If I thought for a minute the management would care I would be calling them instead of online rating their business. I called in an order for pizza and wings for pickup, I was told that it would be ready for pickup in 15 to 20 minutes. We arrived exactly at the 20 minute mark and our pizza wasn't ready, there was approximately 5 pizza boxes on top the oven. We sat there for 20 minutes more watching people come and go and the pizza box stack go down to one. After we had been waiting 15 minutes we were told that we were waiting on wings and our order would be ready soon. When we finally received our order (40 minutes instead of the 15 to 20 we were originally told) I saw the last pizza box come down off the oven. When I questioned how long the pizza had been setting there (I knew it was at least 20 minutes) and if it was even still warm I was told rudely the oven was 700 degrees and assured it would be warm...THEY LIED!!! If I had not paid as soon as I walked in (a sign that they expect people to walk out) I would have walked out without a lousy cold pizza. But hey, the...

We used to eat here all time!! However after a change of ownership the food just wasn't as good and it cost more. I ordered one of the specials, called right back (within 30 seconds) to change the order adding additional wings. Once I arrive the price seems a high because I changed the order I was charged for 2 separate orders instead of adding it to the original. But wait still didn't add up. I ordered a special they are running for $22.99 and ordered garlic bread. I added 10 additional wings $16.99. I paid $55 for my order so I am guessing the garlic bread is over $15. If that's the case I wish I was told. Also the garlic bread better be out of this world since it cost more than a pizza. Wishing Little Italy in Townsend was open I could have got everything for under $40 and they are always so friendly and welcoming. I will update this review...

Today I decided to purchase my staff lunch using their mobile App. First beware their app automatically assigns a tip to every order regardless of pick up or delivery. You have to be very careful to go back and expand the order to see the automatic tip or it gets added to an outrageous service fee. Secondly, they charged me a $10.50 service charge (that did not include the tip or credit card fee). It’s a service fee for using their app! $10.50 for using their app one time! What a way to say thank you to a decade long customer who just purchased $125 dollars’ worth of pizza. I attached the receipt above so you can see for yourself. When I went over there, their workers said the new owner wasn’t around but they would let him know. Haven’t heard from him yet. BUYERS BEWARE! They are ripping us...