Tim Hortons — Restaurant in Delhi Charter Township

I was very excited to hear we were getting a Tim Hortons near our neighborhood. As fast food goes, I prefer their sandwiches. There is a family pub, a subway, a Wendys and MicDonalds all on the same crossroads. The McDonald is right across the street and has such a bad reputation for customer service and continually getting our orders wrong. I usually order plain lattes and they are forever putting flavor in it. It’s a bad joke. Everyone expects them to screw up. I thought when Tim Hortons moved in they would literally put them right out of business. From the beginning they've a disappointed . I hope they can improve as they do have decent food. They are seemingly clean in appearance. The shop itself is attached to a gas station so the coffee house feel isn’t there but I can live with that. They are geared more for drive through. Their main issue is they are really really slow. Every time I’ve been in, I’ve waited far too long and most of those times I’m the only one there. The people behind the counter have no sense of urgency and inappropriately chat instead of taking care of business. Another problem they seem to have is being out of things. Like turkey on one occasion and bacon on another. If I were a manager, I’d hightail it to the nearest grocer before I’d tell someone I was out of anything that was on my menu. Lastly, I was in the drive through the other day and whoever was working handed my card back holding it to the back side of the bag my sandwich was in. I had no idea he was doing that and just happened to grab the right place or it may have fallen. I’m used to getting the card back before the meal and it felt like an afterthought and made me a little nervous. I’m just bummed bc I was hoping for better. I still hope they can get their act together because that corner is the perfect opportunity for a good business.

Update: I feel like they have really upped their level of service and I really needed to make this update. I’m happy to report I’m a regular there. They are much faster, there’s a sense of organization and urgency. There’s also a real appreciation towards their customers. I love how they make a point of recognizing regulars. Maybe they heard the complaints but it’s 100% better. I’m going to guess the improvements have made an impression on the competition bc McDonalds across the street has also improved. To be honest, we only get coffee or pop there but they were notorious for screwing it up. So the other restaurants on the corner better watch out. Tim Hortons is putting their...

The people at this Tim Hortans are always super kind to me, efficient and go out of their way to make my experience a pleasant one. Yesterday I ordered a hashbrown online and they didnt have any ready but she knew Id be back at some point this week and offered me a freebie next time or offered a donut instead. I just said it's ok and went about my day and today she obviously communicated to the rest of the staff because as they handed me my order, she told me "And ur hashbrown from yesterday is in there!" Also the particular staffmember today who I usually have always address me by name and ask how my day is going genuinely not just generic delivery and it makes me feel like they care about me or know me other than my regular order. It's a nice way to start the day especially bc the last few weeks I started a new job and been pretty tired and stressed so my cold brew, breakfast and these awesome people been helping kickstart my energy. thanks...

I go here a few times a week. I went once and the lady made my drink and I loved it and she told how to order it so I could get it the same next time. Fast forward it’s been some young man with an Afro and bad attitude at the window for weeks and he doesn’t make my drink like I ask and basically throws my doughnuts out the window. No hi or bye and he just closed the window on me when I told him that I would accept my chocolate doughnuts stacked on top of each other In a bag. I beeped my horn and no one came to the window. I went in and the the manager showed no care and the young man never come out to apologize or anything. I got a refund and horrible customer service. Wouldn’t recommend going here as long as that young man works there he don’t care and don’t have no customer service skills ....