Extremely unprofessional environment. Employees are rude and prejudiced against people of different backgrounds. Joe and a younger female bartender had security kick my roommate and I out of the pool which isn’t even owned by The Local. Security tried telling the employees that there was an email sent by Tava saying the pool is open but Joe and the bartender continued to yell at us from the deck in front of other customers. Once security confirmed we couldn’t have outside drinks we threw them away. There was a Caucasian couple with a cooler also enjoying the pool without being harassed by the employees like we were. Thank you to the Oculus Security guard for handling the situation so gracefully and taking it upon himself to apologize for the way we were treated by The Local staff. He came and talked to us privately instead of humiliating us from the deck.
Like I said, once security had a civilized conversation with me, rather than shouting from the deck, and explained the licensing we threw the drinks away. This was my experience with your staff and they represent yourself and your business. I take responsibility for the situation; however, that does not excuse the way your staff yelled at us from the deck in front of other customers. They could’ve walked over to us and explained why outside beverages are not permitted the same way the security...
Read moreWell, everything was going fine until our appetizer appeared with what seemed to be blood smeared inside of the bowl. After asking our server about it, the bowl was hastily taken to the kitchen and the staff was sent into a panic. Our server then approached us and acknowledged that the chef had “cut her finger” while making the dish. He also advised us to wash our hands out of genuine concern. He then left and reappeared with a female manager who then changed the story and claimed that the substance inside the bowl was strawberry purée. When I asked her why the server told me otherwise (after he conferred with the kitchen staff) they exchanged awkward glances and she resumed her “strawberry” defense. The servers response was that he “believed in full transparency” and rightfully so considering the severity of the situation! Now, we all have to go and be tested for fear of having contracted a blood borne disease. The apparent dishonesty from the manager is the most troubling part of this ordeal. Lying about exposing a customer to a potentially infectious body fluid is a heinous decision that could carry horrid legal...
Read moreThe Local is by far the best perk of living at Tava Waters. Since Sarah and Evan have taken over things have been completely revamped, reimagined, and just overall better. The food is delicious and the menu is constantly changing through fun surprises, specials, and promotions. In particular, the queso for the pretzel bites has really hit its stride. Haley is the best server on staff and is extra wonderful due to her experience as a bartender. Happy hour throughout the summer is my favorite part of the day because of the efforts of these three. I would highly recommend the Love Potion #9 martini and any snack on the menu. Even if you're not a Tava resident you can enjoy the perks of drinks over the lake so everyone wins. Stop by the next...
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