Willow Point Townhomes — Local services in Four Corners States

This review is based on touring the complex. I am not a resident.

We scheduled our first tour back in mid to late February. On the day of the tour we arrived on time and the lady at the leasing office seemed disinterested in helping us facilitate the tour. The unit we toured was decently maintained minus a couple cosmetic issues and we liked what we saw. We asked to be informed on when there would be availability for a May move in date and was given an estimated timeframe as to when they would know May's availability. We were never followed up with and their estimated time came and went.

We overlooked the communication lapse and decided to do another tour. We scheduled the tour online just like we did last time about a week in advance. We showed up on time for the tour again and the same lady we interacted with last time flat out told us that she did not have any tours scheduled for today. I showed her the confirmation for the tour and she said "well, I never actually confirmed this on my end so this email doesn't mean anything". We were never informed anywhere in the process that these tours had to be essentially double confirmed by the leasing office in order for the tour to be actually scheduled.

Alas, I talked her into letting us tour again since we went out of our way to be there and toured previously and were still interested in moving in but wanted to see things again . The unit we then went and toured was a different one from the first time had notable maintenance issues such as water damage on the kitchen ceiling and a lot of creaky floorboards on the steps and upper level. There were a lot more cosmetic issues as well.

We decided that we would overlook these maintenance issues and the now apparent communication issues at the leasing office and ask to apply. The lady said she would send us stuff via email on how to apply and what the process was immediately after we left. Lo and behold the lady at the leasing office we've been dealing with this entire time never sent us anything via email about how we should apply. We decided to look elsewhere and have since settled for a different townhome complex.

TL;DR: Communication at the front desk/leasing office is definitely a problem here. The follow up to our expressed interest was poor not once but twice and there were noticeable maintenance issues in the unit we toured. We were set on moving here after the first tour but decided to go elsewhere.

EDIT: The response posted by the complex has multiple falsehoods. I wish I remembered her name but the lady at the leasing office/complex staff never attempted communication with us at all outside of the touring we did. "In March, when your desired floor plan became available, we reached out to inform you." This is not true at all. My girlfriend and I have no records (phone, text, email) of the complex attempting to contact us about availability & how to apply.

I tried to figure out this application process myself. I applied but got immediately rejected because we were not told that both of us had to apply at the same time in order to be approved so our income would meet the 2x the rent requirement. There was no clear instructions set given to us on how both of us should apply. This is where our taste was soured to the point of no return and we decided to go elsewhere.

The second time we were there for a scheduled tour we were told that we had not scheduled a tour and were told that the leasing office had not confirmed the tour and the receipt I was presenting them did not mean anything. Obviously this is hard to prove since it was all verbal and heresy but it was our experience..

In the unit we toured the second time there was obvious water damage on the ceiling. There were other cosmetic/build issues such as the baseboards having a half inch gap between the board & the floor in the living room (possibly the builder's fault, not the complex) enough to fit my finger in between the floor and the baseboard. The first unit we toured was much better. No issues...

I am not a resident of Willow Point Townhomes, so this review is based solely on the application process.

Unfortunately, my experience was very disappointing. My boyfriend and I applied after I previously rented at one of their sister properties, hoping to find more space. From the start, communication was inconsistent. I often had to call for updates, and it was difficult to get clear answers. To be fair, the leasing associate I worked with was pleasant and professional, but it seemed she was the only staff member responsible for running the entire community. With only fill-in coverage on weekends, the process dragged out much longer than it should have and became unnecessarily frustrating.

We were eventually approved, but were told we would need to pay a deposit equal to two and a half months’ rent. I later learned that this requirement is not compliant with Colorado’s updated housing laws. HB25-1249 caps the deposit at one month's rent. On top of that, the community uses a third-party screening system called Snappt. After further research, I found Snappt has a reputation for being predatory and discriminatory. In my case, the system reported a credit score more than 100 points lower than my actual score. I verified this discrepancy directly with the credit bureaus, and I also confirmed it when applying with another apartment community that pulled entirely different — and accurate — scores for both myself and my boyfriend.

Because of this, the approval terms we were given were based on incorrect and misleading information. It was disappointing to see that my prior rental history with their sister property had no positive influence or consideration in the process. Instead, the reliance on a flawed system and lack of proper management made the experience feel careless and unfair.

Overall, I found the application process to be discouraging, mismanaged, and noncompliant with housing regulations. I am grateful to have found a new home with management that values accuracy, fairness, and professionalism — and that does not rely on questionable systems like Snappt. God aligned us where we...

Before moving to Willow Point, we were impressed by what we saw advertised. When we came to tour our new place before moving in, we noticed a few necessary issues that we were promised would be taken care, so we had high hopes. Unfortunately, after moving in, we are constantly noticing that there are so many basic issues that should have been taken care of before any new tenants moved in. Things like, one bathroom missing a shower rod, one of the windows missing a lock and handle, coins and trash left behind by the former tenants in one of the room corners, the oven’s bottom drawer is broken, the ice bin in the freezer is missing, clear gunk and hair stuck to one of the bathroom walls, broken bathroom cabinet parts, greasy handprints all over the front door and downstairs window shades, paint splattered on the wood floors, underneath doors, and the carpet. These were just a few discoveries we’ve made and have been taking pictures of in the few days that we’ve been here; annoyingly, it’s as if every day, we keep discovering new issues. Our first week here, we basically had to complain every day. Did anyone even check to see if our place was ready for new tenants after the last ones moved out? A basic walk through with a checklist would have revealed all of these things. It seems like maintenance did the absolute bare minimum, if they even attempted to get this place ready. Their lack of a quality effort prompted this honest review, because how they seem to be operating with what we experienced is cheap, tacky, unprofessional, and such a complete lack of respect for any paying tenants. Our neighbors, so far, are cool and the home is spacious and nice but it is so poorly maintained. We’ve signed a lease to be here for a while and we hope things get better. Unfortunately, we’re not off to the...