Dunkin' — Restaurant in Derry

Dunkin Donuts takes no responsibility for the absurd amount of tons upon tons of plastic non bio degradable trash the sell making plenty of profit with out any care for the trash that's killing or planet yummy right!! Plus ntm the Coffee isn't really great it tastes watery plus it's 1000 degrees with mega sugary calories it's bad for our bodies n planet. The pollution Dunkin Donuts puts into or landfills,rivers then oceans is absurd. They NEED to take responsibility for the products they sell making trillions but at the cost of the health of our planet. The generic stuff I make at home taste better. It is possible to get this company to make changes by using more earth friendly products that do exist plus not pass on cost to customers they make enough. Please contact ur local store speak to head quarters. A one wk boycott by their customers would b the pressure needed to have them making changes with a quickness. Demand this and other co. That take our money & kill our planet take ownership of the pollution no we make they make they make the plastic products don't fall for the BS recycling is only the customers...

It’s noon, Oct 26th, I pull up to order a sourdough breakfast sandwich, I wanna switch things up and get an everything bagel instead of sourdough. Simple, right? Nope! Even after repeating my order (because they asked me to), what I got was totally not what I asked for.

Instead of an apology or a quick fix, the older woman shrugged and said “you didn’t order it that way.” Seriously? 😒

Now, here's the kicker: this isn’t the first time! At a different spot, the owner flat-out said no to the same substitution. No signs, no warnings, just a straight-up "no." Aren’t there rules about keeping things consistent? Dunkin' franchise owners don't have complete autonomy to decide on whether or not to allow substitutions for menu items. Dunkin' has specific guidelines that franchisees must adhere to in order to maintain brand consistency and quality across all locations.

If you’ve got weird rules or you can’t swap out a bagel - just tell us! No one’s got time for mystery games and messed-up orders. A little friendliness wouldn’t...

This used to be my favorite Dunkin Donuts in Derry. Lately it's just terrible. I sat for 23 minutes in the Drive-Thru line today, apparently there was some kind of broken machine, espresso I believe they said. But rather than tell the person to pull forward while they figured it out. They left everybody sitting in line not moving. When I finally went inside it was like who's on first in there. There's a really tall guy who always seems very level-headed and nice. But other than that it just seems to be a bunch of young girls and older women who have no idea what's going on. Lately the coffee has been rather Bland as well. Do yourself a favor and just go to Crystal Ave. The line is may seem longer but it moves much more efficiently, the people who work there have all been there awhile and they know how to hustle...