I have been a faithful customer we order just about every weekend Friday & Saturday, we spend OVER $80.00, we usually have good food and when we pick up we we're treated well.. I have had to call more times then none to complain about the steak tip sub "which is usually amazing" it's been happening a lot more lately we will get it and the sub roll is drenched in the grease oil from the steak tip and it's not able to be eaten bc it's disgusting, the wax paper they put around is completely COVERED & ALSO DRENCHED in this nasty grease, well tonight it happen AGAIN he couldn't eat it bc it was so gross AND it leaked all over the top of my sons chicken tender plate n inside all over his dinner too!!! So I call his wife "I'm assuming" lied to me and said he wasn't there n I could talk to her or leave a message well I got as far as saying ok n she HUNG UP ON ME, I called back it wouldn't let my call go thru bc they say they have ONE line "which now supposedly they have another line which I know is a lie also bc they have told us they only have ONE, well I get thru n she hung up on me AGAIN!!! Now I'm upset, I call for a 3RD TIME n the owner ACTUALLY picks up and I TRY TO EXPLAIN MYSELF N HE JUST KEEPS TALKING OVER ME I asked idk how MANY TIMES for him to STOP so I could talk n every time he kept speaking over me being so completely rude and unprofessional, well if his wife would of actually been professional the FIRST TWO TIMES I CALLED n LISTEN to me he wouldn't of ASSUMED what my complaint was, he kept saying we always call we shouldn't order that sub I told him that's not true it's not ALWAYS n half the time I don't even call them n complain!! To make this long story end, he got me so upset made my anxiety so bad it caused a chest pain, I didn't get anywhere and I'm completely dissatisfied n really upset bc we LIKED going there!!! The OWNER & HIS WIFE we're so UNPROFESSIONAL and IMMATURE!!! They just can't seem to cook their food the right way!!! So long story short (SORRY) my husband threw out his nasty sub n is now sick in the bathroom from it and my oldest son couldn't eat his chicken tender plate bc the top of the container and INSIDE was covered in the oils from the steak tip!! I finally was so upset and done listening to his lies and excuses I told him to credit my account n IF WE CHOOSE to go back which is HIGHLY unlikely!!! Talk about so damn unprofessional!!!! When you spend at least over $100 almost every weekend or every other weekend add that amount up a month!!! you EXPECT the food to be made correctly bagged and packed properly... Not at Blue House!!!! So sad they lost a faithful customer and we know so many people here in Derry that they will also not go to them either, now they lost a lot of business I hope they're happy because we're not!!!! Sorry this is so long I am so upset and disgusted!!!!! I wish I could upload a photo I have taken few when they did this many times, warning don't go to Blue House very unprofessional and the food isn't good anymore!!!