Granny's Sweet Freeze — Restaurant in Des Moines

How sad and embarrassing. This place has been a part of our community for literally years have been coming here since I was a little kid, stopped by and got my little five-year-old some ice cream and asked if they could put Oreo cookie ice cream in a waffle cone, he said no, but they could put Oreos in a waffle bowl. I said no will just take the waffle cone with twist ice cream they go to making a waffle bowl and I politely said hey, that’s not for us is it because we wanted the con and it was literally such a big deal to where it got to the point to where I’m being asked to leave because I stated she wanted a waffle cone. The whole discussion was over waffle cones, not regular cones for how long this place has been around and family owned. That was some junk low-grade, no no integrity at all that small business will never get a good rap, or any more of my business absolutely disgraceful 👎👎 how could you literally make a big deal about a waffle cone to such a nice sweet little girl horrible people look at that smile. All she wanted was some ice cream and you couldn’t just deal with your mistake and give her a waffle cone shows the caliber of people you guys are. The experience you just created for a...

I'm not one to go publicly complain but I have to just say this was my first time going there and I will never again... I ordered a whatever they call it that is the same thing as a blizzard, I asked for chocolate ice cream and Reese's peanut butter cup she handed me my ice cream and I saw it had peanut butter all over the top I thought well that's different I thought it was kind of odd but whatever. Idk if they maybe ran out of peanut buttercups or if that's just how they make them but there was no peanut butter cup it was literally peanut butter and that chocolate shell shit like syrup that turns hard. DISGUSTING. 1st let me say if I ran out of something cud of just said something so I cud make another selection. 2 if that's how u make them do not label it Reese's peanut butter cup cuz it's not Just cuz u throw in chocolate n peanut butter. What a disappointment. Talk bout false advertisement.. that was the most disgusting thing ever 1i don't care for regular ass peanut butter the candy is different from just out the jar crap n chocolate shell I hate that stuff its got a weird taste. I only have u a star cuz I had to in order to mention how horrible it was otherwise...

I really wanted to like this place! It's so cute, but they're ice cream is not good! My family and I heard about this place from one of our son's teachers who works there part time. She raved about the buttered pecan ice cream so that's what I ordered. I expected there to be buttered pecans in it because, well, it's in the name, but what do ya know, not a single pecan! I was also told that the malt would be thicker but the ice cream was runny! I couldn't even turn it on it's side, let along upside down! My husband and our son's ordered artic blasts? and they were disappointed as well. Small cups and big prices! We normally go to Fiss in Carlise where the ice cream is fantastic, and they don't charge extra for addins!! We will not...