Scooter's Coffee — Restaurant in Des Moines

I was really looking forward to this being my new every day morning stop on my way to work. Store hours say on Google 6am-8pm. I arrived around 7:45 am. No one greeted at the drive thru intercom. Thinking the intercom was broke I proceeded up to the window. Lights in the store were on and outside music was playing but the store was completely empty. I sat there for a minute or two then decided to call the store, maybe they were in a spot of the store I couldn't see in. No one answered and that's when I noticed there wasn't any cars in the parking spots (employee parking spots totally empty). Awful first impression since I was really looking forward to a cinnamon roll and raspberry mocha this morning. Drove to Starbucks instead even though they are out of my way (especially during the work week) at least I know they have employees who...

They fired the best they ever had!! I stopped going because she no longer works there and I make it my business and show receipts for how she was treated. The manger and her boyfriend that work mornings drink beer on their shifts and do drugs in the bathroom and the owner or the Regional manager do nothing but the regional Vernon let’s his employees from 99 university smoke marijuana on...

The staff at the Beaver & Douglas store work very hard and do a good job, but seemed to be short staffed. I suspect the management / franchise leadership is doing a poor job of responding to labor-market demands. Today they were running the shop with only 2 people, which shows the service down for what's supposed to be a very quick drive...