Hashbrowns Cafe — Restaurant in Detroit

Having good food is only part of the customer service experience if Gront of the house sounds be on point to, the older lady at the front of your Establishment supposedly taking orders is rude and nasty and she does not make the experience hospitable at all. This was my first experience coming here, so I didn’t know the exact specifics of the menu, Nor did she ask or clarify so when she took my order She almost put in the wrong order… then I proceeded to wait about 30 minutes for my order , which wasn’t much & that should’ve taken maybe 10mins . She was so worried about doing things for people that she was familiar with That she completely ignored the other customers that was there.. I completely understand have your “regulars” but how are you going to continue to earn more customers if she’s treating new people so nasty… I tried not to bother her At all, even though it’s her job because she seemed like she didn’t want to be bothered by me… but after waiting over 30 minutes for literally only one salmon patty, I asked her what was going on and even then, she seemed as if I had the audacity to ask her like I was completely inconveniencing her to ask her to go and get my food or check on my food … I understand that some people have bad days or whatever but there’s never an excuse to treat your customers rudely … as a small business, you have to be very vigilant on who you have representing you, & when you have someone that’s being rude to your customers in the front of your business It can cause damage to the business… If it wasn’t for the customers, you literally would not have a business your customer should be treated with the upmost respect that Lady was absolutely horrible and even though the food was good, her attitude alone makes me not even wanna come back… Maybe tell her to humble herself because food cost way too much for her to be acting rude and I’m spending my hard...

Came in for some good food because the place had great reviews.

The waitress wasnt terrible but wasn't attentive. Took 20 minutes to get coffee and 10 minutes to get a refill. I understand being slow during the morning rush, however, there was only 3 tables worth of people while I was there so it wasn't busy. Maybe 12 people in there total.

Can't rate the food because after placing an order and waiting 55 minutes we left because we were hungry. We just paid for my coffee and drinks and then left.

We are always trying to help support black owned business but not willing to wait an hour or more for breakfast. No one came and said there was a reason it took so long or anything. I guess it just takes that long sometimes it just seemed as though if your place take a long time to cook they would let you know.

Maybe ill give it another shot but I will definitely call my order in and pick it up. Sorry to rate this business so poorly I just found myself frustrated with their...

Horrible service. Food is good, but they never send utensils nor do they send condiments. Forget toast for breakfast specials. Ordered a fish sandwich, bread was missing. Called the number it rings and goes to vm and it's too full to leave a message. Once I got them on the phone. Spoke with a female telling her of my concerns as I was getting into the details she says to me sorry about that and the call ended. Yes, she hung up in my face. Very unprofessional. If my order is 100+ all week give the courtesy when someone is giving you business. Without paying customers you wouldn't have a business or a paycheck. Do...