McDonald's — Restaurant in Detroit

I went to this McDonald's this morning to get a caramel macchiato hot cuz I wanted something hot. But like always the damn machine is always down that serves those hot drinks. So I paid for it with my debit card through the app already. So I get to the window and that's when the girl tells me that that machine don't work not anything hot is not coming out of that machine because it's broken. So then she asked me that I want like a frozen drink like a caramel frappe so I said y'all take a large caramel frappe. So she asked me to pull up to the front and they'll bring it out to me so I'm sitting there in the front waiting. So I'm on my phone waiting now I place my order at 8:30 so I pulled up to the front and I just happened to look up and it's 8:50 so I was pissed I immediately got pissed. So I looked up the store and I called him somebody answered they don't like the second ring. And I don't think he was in the store cuz he said he had to call over there and talked to one of the managers. So when I told him the same story he was like that it's ridiculous it makes absolutely no sense that you had to wait that long and he was very apologetic asked me if I wanted some free cookies or pies I told him no I just want my drink. But anyway the girl came out probably about 40 seconds after I got off the phone with him. But I'm just always disappointed anytime I go there to get anything pretty much mostly something out of the hot machine I don't drink coffee. So I was just really upset it's always something with the McDonald's in the city of Detroit. Either that machine is down that make those hot drinks or the shake...

I would not recommend you go to this place after midnight or before 7am. I don't know why they say 24hrs when everytime i go super early in the morning they are closed for door dash only, or they only have sausage biscuits, or I get no response at all. There is no consistency from this establishment on the overnight shift and if you are 24hrs you should be prepared like a 24hr establishment. And if i ever am fortunate to get my order through, it's not even fresh. So I have to play Russian roulette to get serviced but I can't get fresh food when I do. During the day it's a different story. It's much quicker ordering inside and I know my food is going to be hot. This is literally the only time I can guarantee I'll get served and and get my food. As much as I enjoy McDonald's, it's much more convenient to go to White Castle late night, early morning than to be constantly disappointed by the inconsistency...

Nasty, dirty, slow, rude.... way to many bad things to list. If I was the owner I would be embarrassed! I've never left a 1 star review before but when you see the same ketchup on the wall when you come back two years later to see if it's changed or the same; it's the same. They were even on the local news because an employee acted like he was giving this homeless guy some free food but when he walked up to the drive-thru he threw water or pop all over him & everyone there, even the customers in the drive thru did nothing to help him they just laughed at him. The manager there is one mean, nasty woman! Just avoid the African American woman that has the top of her hair blond. She'll try to kick you out after 30min if you've finished eating unless you buy something else every 30min! They even have all of their electrical outlets covered so you can't charge your phone, tablet or even...