BIGGBY COFFEE — Restaurant in DeWitt Charter Township

It's a sad state of a affairs when a manager won't let a 5-year old use the "employee restroom" and she almost has an accident as we take her to the next closest "available" bathroom. This is after my wife ordered multiple drinks. I understand rules are rules. However, for a business to basically say, "We'd prefer your child mess there pants in public and deal with embarrassment and emotional damage than to consider an exception to a rule"...is utterly insane. I have been a loyal customer to Biggbys, since they first showed up in East Lansing, MI as Beaners. I will never again spend my money at this location. Unfortunately with what happened with the Biggbys in Alma & the Alma Highschools student program, it seems Biggbys must have drastically lowered their standards for people wanting to become franchise owners. I'm saddened our world is heading in this direction and also that I had to leave a review like this. I expect better and so should...

I am giving this particular Biggby 2 stars because of the staff they hire, some of them are nice and friendly to everyone. Others, not so much. A particular employee will greet someone she is familiar with in a nice cheerful way, and then someone she apparently doesn't know very, very rudely. As someone who worked in customer service for many, many years before and during college, I have high expectations. I believe it's very unprofessional to be in a customer service position and act like that to people. At least put her on a station where she doesn't have to talk to people. I get maybe she was having a bad day, but this happens every time I'm there. I work right around the corner and come in at least once a week (she SHOULD know me by now). Her interactions with me have been consistently rude and it's very disappointing. It makes me not want to come...

My family and I stopped at BIGGBY for coffee at 9:30a 3/16/25 before heading to church for a special service. My Son ordered his and his girlfriend’s drink, used a coupon and was good to go; however, when I placed my order right after him and tried using the same type of coupon I was rudely told by the female making the drinks that I could not use the coupon because the owner isn’t accepting those coupons anymore. I mentioned that my Son just used the same type of coupon before me and he wasn’t told that. She said in a very harsh attitude “well I’ll do it this time but won’t don’t it again”. I’ve been in customer service for over 30 years and understand not being able to use coupons and exceptions but you never make the customer leave with a bad impression of...