McDonald's — Restaurant in Discovery Bay

On Friday May 4th approximately at 0052 hours while arriving to McDonald’s on the left side of the drive thru I was not even greeted at the Menu intercom. In fact, as I was a breaking to a complete stop, I heard from the drive thru employee asking in an irritated tone, “What you want to order?” Before I can adjust my eyesight to the bright menu, I heard for the second time with a mild aggressive tone, “what you want to order?” Feeling rushed to order, I replied approximately one (1) second later by saying, “I will take a number three (3), please.”

Due to not hearing as quick of an eager response from the drive thru employee, I repeated my order twice. Then it occurred to me that he (the employee) did in fact switched the intercoms from my side to the other side where someone was behind me in line. The employee in fact ignored my order and took someone else’s. I was in disbelief that a newly highly paid McDonald’s employee would act like this. A near 6 figured employee treating customers in such a manner.

So, I gave the benefit of the doubt that the employee didn’t hear me. So I drove up to the first window. As I was second in line behind the window. I then heard, the employee switching back to the intercoms to the side I came from. Asking, with a very disrespectful speech and terminology, “Sir, you gonna order or what? You not saying anything, hello? Hello? Helllllllllllllloooooo? You gonna order or keep playing games?” I didn’t reverse to engage in that kind of unprofessionalism. I kept calm and I had just got done working a 16 hours shift. So I wasn’t going to cook, just wanted to get a meal and go to bed. Upon my arrival to the first window for a form of payment. I observed a darker toned man out of uniform. Not being able to identify, no name tag, didn’t look like an employee that was meeting the character of an employee held to a higher standard.

In reaction of them employee, he escalated the situation by not approaching the window and put a stick shaped figure locking the drive thru window without communicating to me. I don’t know if it’s because I’m a man, Mexican or what. But I just wanted to see if I can take my order at the window due to the lack of communication. But now I felt like this person assumed I was going to rob the place. And I felt very low, I felt disrespected, I felt like a criminal with that kind of behavior presented by the employee.

So, in reaction I drove to next window to speak with a different employee. I failed by getting the same employee who rushed to the second window to confront me and say, “what do you want. You didn’t say anything before.” Again I am in disbelief of the unprofessionalism that the other employees are allowing this man to escalate a situation he created, himself.

In my response, I replied in clear and simple language, “you didn’t give me a chance to order, you quickly allowed someone behind me to order before I can even say anything, can I just take my order here or you’re going to make me go around?” The employee said, “Yupp, you’re gonna have to go around, that’s exactly what you’re going to do.” I replied, “no one is even behind me.”

The man said, “ oh well”. At this point I brought my phone to an eye level position in a calm manner and snapped a photo of this employee. This man was so scared and acted like I pulled out a gun. I didn’t even say anything to this man. But I don’t know if this is his first time seeing a Mexican or what. But I don’t think McDonald’s should hire racist people. I will never go to this damn McDonald’s again.

The photos represent him locking the first window to not engage of any form of communicative contact. Then the third photo is the man not dressed in proper uniform. If anything I should be scared of this man. He looked like he could’ve been just anyone hanging out in the...

Had a very bad encounter here. My friends and I ordered food around the same time, but my order was still not ready in more than 20 minutes when my friends already finished their food. I asked one employee (sorry I forgot his name; let me refer to him as J) what was going on with my order. The interesting thing happened: when J was about to say something to me, another guy, who later told us he was Charles the manager, stopped J and approached me instead. The manager said "It's just waiting, simple" then walked away. I was upset but didn't say anything.

Later when my food was ready, I asked J again what caused the delay and I could have made changes to my order if it was because of a single item. However, the managed stopped J again and told me that everybody had been waiting. This is when we started a heated argument. I was pretty upset with his attitude, and however, he told me and my friend that I was the one having an attitude. Should I not get upset because my food was delayed and I was told to just accept it?

At one point during the argument, the manager told me that "you now have your food. You can take it outside if you don't like it". At another point he said "I already said sorry, what else you want?", even though he never said sorry or gave me an explanation of the delay.

My child was with me the whole time. He was scared by the manager and started crying and asked me to stop arguing with the manager. Later when we were back to our seats, J brought my boy an ice cream to calm him down. It was very nice of J. Not sure why the manager thought he could "handle" a complaining customer himself when J could clearly do a much better job.

It was a disastrous encounter with such a nasty manager. It was once-in-a-lifetime experience. Before we left the restaurant, my child said he never wants to come to McDonald's again. Nice...

Subject: You Brighten My Day! McDonald’s Dear [Name],

I hope this email finds you well. I just wanted to take a moment to tell you how much you mean to me and how your presence in my life brings so much joy and positivity.

Like the McDonald's Discovery Bay California, you are always clean, professional, and welcoming. It amazes me how you can brighten people's day with a simple greeting, just like the employees there. Your ability to serve up the best experience truly sets you apart.

You are the perfect blend of great company and excellent support, just like the McDonald's Discovery Bay California. Your remarkable problem-solving skills and warm greetings are truly exceptional. It feels like you always have the best deals in life, just like the restaurant's app!

You bring the same kind of satisfaction and comfort as a cup of coffee from McDonald's Discovery Bay California. Starting my day with you feels absolutely perfect, as you fit into my schedule perfectly and offer the right amount of love and warmth. You truly know how to wake me up in the best way possible.

Your presence alone promotes a clean and positive environment, just like the McDonald's Discovery Bay California. You bring a sense of freshness and tranquility wherever you go, just like their sparkling restrooms. Your dedication and commitment to those around you never cease to amaze me, just like the bosses at the restaurant.

Thank you for being you, for continuously brightening my day, and for bringing so much positivity into my life. You are truly cherished and appreciated.

Wishing you a wonderful day ahead!

Warm...