Sam’s Italian Foods — Restaurant in Dixfield

Everybody has been very decent to me when I go into the store but the one time my wife had went into the store and found something wrong with her food very absolutely made her feel uncomfortable they were rude and one of the workers boyfriends were in there making comments we thought that was very well because we wasn't being mean we just wanted a replacement for the food and it has been a while since this had happened so we haven't really wanted to say anything or shed any bad light on the store but the more we seem to go there we see that for example prices in the menu and on their display screen are different from what you actually get charged... for example we get breadsticks very often the display menu inside the store says they are $7.99 and the menu says for a large breadstick it is $11.99 but they end up charging you for a large cheese pizza it is $14.99 and then also the drinks are a little on the expensive side there are stores across the street and down the street both stores you can buy the same drink for around $2 and in the store they are $5 the people in the store are not rude unless you have an issue with something...and they have expressed that they have tried to tell upper management about the price is not being the same and other issues that they have in the store and they cannot have it resolved for whatever reason but very easily $20 to $30 per person anytime you go here... and I noticed that they're all the reviews there's an awful lot of apologies that are being made are things like at what point do apologies not make a difference anymore and actions needs to start...

Things have improved a lot at this location. They revamped their pizzas by increasing the toppings without raising priced. Also, they switched back to the rolls they used to use for Italian sandwiches=much better. Service is very fast. Now, I don't recommend you get any of their spaghetti meals or dinners because the prices are totally outrageous. Folks, it's mostly just pasta, bread, and a few meatballs or some meat sauce. I think the menu said: one bucket of spaghetti, 3 or 4 meatballs, and a loaf of garlic bread for $30 and change. If they were smart, they would lower their prices on the spaghetti and sell more. The dinner I just described probably only actually costs them $5 for ingredients. Or let's say $6. It's mostly pasta and bread. So the markup to $30 is crazy. Knock it down to $25, and you would sell alot more. Or even $26. We people around here are mostly not going to pay $30 because we are cheap. Just my opinion. Otherwise, I am glad they made some improvements. The Italians are really good now with the softer rolls. And a large one topping pizza today (Friday) on special was only $9.99. Great deal. I got hamburger, and it was loaded with hamburger. And I love the thin crust. Very good. Way...

I ordered a pizza on May 14, 2024 and it was literally raw, not cooked, I sent a note to Sams before posting this review to give them an opportunity to make it right, here is there response, no offer to refund the money or replace the item, horrible response and worse customer service, WOW

Here is their response.

Hi Scott,

Thank you for reaching out to share your feedback. I'm really sorry to hear about the issue with your pizza. It's definitely not the standard we aim for, and we understand your disappointment.

We're currently looking into what might have gone wrong with our oven that day to make sure it doesn't happen again. Hearing about experiences like yours helps us do better.

Thank you for giving us a try, and we’re sorry to hear we won’t be seeing you again. If there's anything more you'd like to discuss, please feel free to contact...