Cleveland’s Concessions LLC — Restaurant in Douglasville

Update She then blocked me and proceeded to talk major trash about me on social media, never begged her to serve me just requested my money back. If you were done with orders then YOUR link should have be closed...

I just had the worse customer experience Ever... Cleveland's Concessions wow!!! My daughter suggested them, At 5:49 I submitted an ordered, PAID, and received an confirmation with pick up time. My husband and I are standing there at the window at pickup time and nobody acknowledged us... we hear them moving and talking but with the sun glare you can't see inside the lil trailer.

Finally someone said we're closed, I replied we've already ordered, they reply " well we didn't know that, and we are closed" I show my email with pick # and time , they Offer NO apology... just Pure attitude and said "we will refund you but the computer didn't tell us we had a order" 🤷🏾‍♀️. OKAY fine ..I stand and wait for refund, still no communication, No I'm processing it NOTHING SAID, when I asked will I get a cancelation email, the other lady snaps at me that she is working on it! I told her I couldn't see inside due to the glare and no one was talking to tell what's going on .

She Came OUT the trailer to look inside as if I were lying..... lady are u serious?

Then they tell me my refund will take 9-14 business days... UNACCEPTABLE

Never had them and now...

The food is always great and the customer service is outstanding. You will definitely get your money's worth. Great food, outstanding customer service and my money's worth. It's Cleveland's Concessions for the win for me.

• Update* A year later and I am still a weekly customer. The food is consistently good and the customer service is top notch. There have been times when I was running late to get my order. I simply communicated that with them and they adjusted my pickup time to accommodate. I always get my money worth when I buy from them. This is my favorite place to but food and definitely my...

Cleveland's Concessions comes second to NONE. First off, they have a 100 health score. They consistently have the best food, near and far. Their food is cooked to order and is always hot when I make it home (if I don't pull over in the parking lot). Their love for cooking really shows in the food, and in the presentation of their product. The portion size is great, as well. It's truly an experience when I get to enjoy a Cleveland's Concessions plate. Top tier meals with grade A service. They have my full support and I rave about them any...