Dunkin' — Restaurant in Dover

I was told my cost was one price when I placed the order at the drive through, went to pay and was told a higher number that was almost double. I asked for the receipt which showed the correct order for the lower price. I went inside to see if I was overcharged and they took my card and the receipt, but then handed them back to me and said that if the receipt is correct then that is the amount I was charged and that the guy at the register probably just read me the wrong order amount. They didn't look any further into it beyond that. I chose to believe them... until I checked my bank account which shows that I paid the higher price that was almost double the cost...

The woman with lighter hair pulled back in a ponytail that works the window is literally the nicest woman she deserves a raise! She is so good at her job, I leave with a smile on my face because she is so sweet! She isn’t just saying the price owed and having a nice day she makes something as insignificant as grabbing a coffee from Dunkin’s extreme personal and she remembers the people who come regularly. I never write reviews but this morning I was feeling stressed and she was so thoughtful in how she greeted me and just the few minutes with her at the window my morning was a little lighter I appreciate her being so kind...

I ordered a chai without the expresso and I paid almost 5 dollars for a medium cup of skim milk and vanilla bean swirl. The workers here don't listen to customers and just give them whatever they want. This place used to be the only one I go to to get my coffee but it's just when Liz the manager is not there, the team members do what they want. Thank you for making me choose another dunks and thanks for ripping me off. This is the worst store in the franchise. DO NOT GO TO THIS DUNKS BECAUSE YOU WILL NOT GET WHAT YOU ORDER, YOU WILL GET WHAT THE EMPLOYEE CHOOSES...