Dunkin' — Restaurant in Dracut

I don’t understand why it’s a huge deal to order in the morning I mean this is a fast food breakfast joint right ? I say this because the girl who takes your order in drive thru is so rude and makes you feel like your bothering her so by the time you get to the window it’s already an awful experience! I won’t ever come back I don’t want to be a bother to these people anymore this honestly use to be a great store but the new people yeah they aren’t good at all and that’s putting it nicely ! So if you want to start your day off with an attitude then by all means but I advise people to not go early in the morning because it’s not a good way to...

The ordering process at this location is not very good. They take your order, get it ready, place it in the completed order area but they don't tell anyone who's order is ready. Three times I had to fumble through to figure out which order is mine. I noticed other people wondering if their order is sitting waiting. Who puts a chocolate covered donut with the chocolate side faced down in the bag? This place does and it has happened here twice. Hope you don't need a credit when they screw up your order - it takes a LONG time...

Went there today around 3. There was no donuts. The people were not friendly and looked so miserable and actually acted miserable towards us. I asked for 2 chocolate chip muffins…got home and it was two orange cranberry muffins I’m guessing 🤢..also we ordered a mocha latte, got a regular latte when we told them we ordered a mocha he dumped some out and just added mocha in. I used to always go here, don’t know what the hell happened but they need staff that is...