Dunkin' — Restaurant in Durham

Often in the morning when I go to this location, somehow my coffee gets "lost" among the other orders somehow. I literally don't understand how this happens to me on such a consistent basis. One person will be at the cash register, taking my order. Somebody will be next to them writing what I'm ordering on the cup . Somewhere between there and the end where you pick your coffee up mine magically gets lost . I don't go dilly dallying into Irving or anything, right after paying I walk to pick up my coffee. Everyone in line behind me will be picking up their coffees and sandwiches and I'll just be standing there, waiting... And waiting... Then finally someone will say "are you waiting for a sandwich?" And then I reply no and I give the person that ask the question my order for the coffee and they make it right then and there and give it to me.

Tonight was a whole new story. There was nobody in there as a customer besides me. I was placing an order for two coffee's specifically and I know exactly what I ordered. The gentleman behind the counter did not write anything on either cup as I was ordering. The order as it was entered into the cash register was exactly as I had said on the screen. he then made two coffees and told me what each one was and I walked out of there towards my vehicle. As I was on my way to the vehicle I was looking at both coffees second-guessing which coffee was which so I I walk back in asking again which was which, as one coffee was for a diabetic and it looked like sugar was collected at the bottom of the cup . With confidence from him I got the "xyz this and xyz that (wrong order)" and I said "no, this is how I ordered it abc abc" So, he remade the order and it was right this time, both cups still unlabeled but because there was no sugar settling in at the bottom of one of cups I could tell which was which. He took the old Miss made coffees from me and disposed of them. Those to me should have just been free to me because that's a waste of otherwise perfectly good coffee that I would have consumed as well as waste of plastic cups. I typically like to leave five star reviews at any place I write a review for. However my disappointment with this particular location has been so consistent that it was time for me to speak up. I will not be ordering so much as a donut from this location anytime...

I have probably gone into this Dunkin ~100 times, sometimes when I'm crunched for time on my way to UNH, sometimes just to grab a coffee when getting gas, and almost invariably the counter staff is unpleasant. It's not that they make the order wrong, or that they are inefficient, it's just that they almost always give me a sour expression when I come to place an order. Even if I smile and go out of my way to be friendly, they're sour. I don't receive this kind of treatment at any other Dunkin, or really any other service place I can think of. I generally order a coffee and maybe a sandwich, so it's also not like I'm making them scramble. I'd be fine forgiving a few times, but after this many visits, randomly and sporadically, over about 5 years, I'm pretty sure they're not just having a bad day. There's nothing worse than starting your morning with a stranger making you feel like your existence is an inconvenience. I noticed that they are not unpleasant with customers they seem to know by sight, so, maybe it's fine if you're a regular, but I've worked in service before, and selectively snubbing customers is just unacceptable. Of course, it makes you feel even worse when they are kind and friendly to the guy in front of you and then short, cold, and annoyed when it's your turn. Go the one in the MUB on campus instead. The students working there are almost always pleasant, quick, and polite. After this last time, I am...

Go out of your way, and find literally ANY other location... Dunk's isn't that good as it is, but this being the only dedicated location both on campus, and the rt 108 corridor between Newmarket and Dover, I've had not many other choices along my commute in the morning... Recently, I can mobile order 15/20 mins before arrival, and not only will my food NOT be ready, but somehow it's COLD when freshly made... Last week, I waited for 25 minutes AFTER arriving just for a manager to snap at me when I checked on my order and go "THIS ORDER DOESN'T EXIST, WHOS TO SAY YOU DIDN'T PHOTOSHOP THAT SCREENSHOT TO GET FREE FOOD" and then another 10 minutes later found the slip with my order and just tossed my food at me... This morning, yet another busy full house at 7:30 am with only two people working. I ordered Sabrina's Mixed Berry Daydream, and got it as pretty much straight strawberry syrup with some water... I'm a college student, and work in the food service industry, I get there's busy peaks, short staffing, etc. But even my extreme patience has diminished. There isn't any excuse for this, as all four years of my college career, this has been NORMAL service at this location. This will fall on deaf ears for certain, but for the amount of money and hope I have wasted here, I need to bring these...