Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Duvall

I can’t recommend Big Rock Papa Murphy’s in Duvall. Had a horrible experience this afternoon.

I preordered a Gourmet Veggie Pizza under their Non-Dairy Cheese menu. I changed to red sauce but left everything the same and double-checked the non-dairy cheese. When I arrived the manager was making our pizza and asked if we really wanted dairy cheese-zesty herb topping with our vegan cheese pizza. I nicely said no, that I’d ordered from the non-dairy cheese menu and didn’t ask for dairy cheese topping.

She was very agitated and said, ”well if one of my employees was making it you’d get dairy cheese topping because it’s on all of our pizzas.” I said that was confusing since I ordered on non-dairy cheese menu and how could I prevent that. She loudly repeated her “employees would add it and it wouldn’t be on them, so you can’t come in here and yell at them for it.”

I then said I wasn’t yelling just asking how to not get that and that the menu doesn’t show that. She proceeded to berate and lecture me to the point I asked her twice to stop. She got very belligerent as I was just trying to get my pizza, pay, and leave.

As I was paying she shouted, “Stop what? Stop telling you my employees will give you dairy cheese?” I replied without yelling that she needed to stop lecturing me and that it wouldn’t be a problem since I was never coming back here.

She shouted, “Why, because of the cheese?!!!”

Because you’re extremely rude.

She was shouting at me as I left.

When I was getting in my truck she screamed at the top of her lungs from inside the shop, “NEXT TIME YOU’RE GETTING DAIRY CHEESE!!!!”

Three people in the parking lot stopped and looked at the shop aghast at her screaming from behind the counter inside.

Unbelievable. Have never experienced...

If I could give a 1/2 star, I would. Not because of the kids working there who are just trying to make some money and learn some skills, but because of the RUDEST, most UNKIND manager I’ve had to deal with in a very long time. I ordered 4 items, 3 pizzas and some cheesy bread, when I went to the counter to pay, only 3 of the 4 were there. When I questioned where my 4th item was, she rudely replied, you only paid for 3…ummmm, I haven’t paid for them yet, hence the reason why I’m standing at the counter. Ooooooh, you need to get your cheesy bread out of the cooler. When a customer questions there pizza order that’s $65, just be pleasant and help them. Seriously Lady, you need to take a class on Management, working with the public...

🍕 As a big fan of take and bake pizzas, I've always had a soft spot for Papa Murphy's. Their concept is spot on and usually, the pizzas hit the mark. But, man, my recent experiences have really soured my view. The manager at this location seems way off base. I've noticed, and it's hard not to, that the manager often appears intoxicated, which is not only unprofessional but also concerning. What's worse is hearing how the staff are treated. It's one thing to manage; it's another to mistreat your team. It's disheartening because the product is great, but the dishonesty and poor treatment I've witnessed make it hard to support this place. Love the pizza, but the management?...