Subway — Restaurant in East Grand Forks

I feel compelled to leave this review due to the completely uncalled-for way my daughter and I were treated today. I have already emailed Subway’s upper management regarding this incident but have not yet received a response. What should have been a simple visit turned into a highly disrespectful and upsetting experience at the Subway location in East Grand Forks, MN.

We stopped in to quickly order a 6-inch tuna sub on Italian herb bread, toasted, with mayo and chipotle sauce. I used the self-serve kiosk to place the order and then approached the service window to pay and pick it up.

As soon as we got to the window, an older white female lady employee opened it abruptly and shouted, “White or wheat?” I calmly responded that we had selected Italian herb on the kiosk. She repeated the question louder, again disregarding our order. I replied, “Ma’am, I honestly don’t appreciate your tone this morning, but I guess white.”

She then asked if we wanted the sandwich toasted, again ignoring the kiosk order. I reminded her that we had already selected that option. Her response was, “Listen here, I don’t have the oven on and it will take 20 minutes to start up. You need to take it cold.” When I asked whether the oven was broken or if she was just being rude, she didn’t answer. Instead, she abruptly said, “Goodbye, goodbye,” threw the sandwich bread she had just started on into the trash, waved us off, and refused to serve us.

My daughter was already running late for her internship, so we left and went to the Gateway Subway location in Grand Forks, where we were treated with respect and had no issue being served.

Later, I returned to the East Grand Forks location to try to speak with a manager. The same employee was there and refused to give her name or provide contact information for her manager. She claimed her managers were already “aware of how I disrespected her.” I calmly explained that she had been disrespectful to me, and unnecessarily wasteful with product. I asked if she was treating me this way based on how I looked(due to me being a woman of color). Rather than address my concerns, she escalated the situation by calling the police and falsely accusing me of harassment.

I waited in the parking lot for law enforcement so I could fully cooperate. When they arrived, the employee requested a trespass notice be issued against me and demanded that I delete any video or photos taken. I was issued a one-year trespass notice, despite my calm conduct and the fact that I have video evidence of the interaction.

This entire situation is deeply troubling. I believe I was treated unfairly—possibly even targeted—and certainly disrespected without cause. I am requesting that Subway conduct a thorough investigation of this incident, including a review of any store surveillance and audio recordings from that day. I also ask that the trespass notice be reviewed in light of the full context and the video I have retained.

Most importantly, I would like a response outlining what Subway intends to do to address this matter, prevent similar incidents from happening in the future, and repair the harm done to me and my daughter as customers. Lastly, I want to express my sincere appreciation to the two officers who responded to the call. Despite the false accusations made by the employee, they treated me with kindness, respect, and professionalism. They listened to my side calmly and made me feel heard in a very stressful situation. If I could, I would give them a five-star rating. May God bless them and keep them...

I feel compelled to share my experience at Subway due to the unacceptable treatment my wife and I have encountered on multiple occasions. Unfortunately, our visits have been marred by the behavior of an older lady who works there, whose verbal abuse has left us feeling disrespected and unwelcome.

During our visits, we have experienced firsthand her aggressive tone and harsh remarks directed at us, which were not only uncalled for but also deeply upsetting. On one occasion, I attempted to ask a simple question, and instead of a courteous response, I was met with a barrage of condescending remarks. My wife, who was with me, also faced similar treatment, which was disheartening to witness.

It’s not just us who have been subjected to her outbursts; we have observed her yelling at other customers as well. It’s clear that this type of behavior is not an isolated incident, and it creates a hostile environment that is completely contrary to what one would expect from a customer service establishment.

I attempted to report these incidents to the Better Business Bureau, only to find out that this location is not accredited, which limits the recourse available to affected customers like myself. I am now in the process of escalating this matter to higher management in hopes that action will be taken to address this unacceptable behavior.

It’s truly unfortunate because the services offered at Subway have potential, but the customer service experience has been severely compromised by this individual's behavior. I hope that by sharing my experience, others will be aware and that the management will take the necessary steps to ensure a more respectful and welcoming atmosphere for...

I really wish that we could give this place a zero. Went in there ordered a sub, already had a worst attitude there was a lady that screamed and a man when he walked in. Made it instantly an uncomfortable atmosphere. Found out she wasn't fact the lead manager of the whole entire store. After this I was asking for ingredients on my sub and I was told that I wasn't allowed to have more than eight pieces of spinach on my sandwich. Because supposedly an exact words of manager said she was sick of getting bitched out about them using too much spinach. A little does she know but I know the owners and her general manager and they wouldn't say anything like that. The shop is in so desperate need of a new management I can't even begin to tell you the atmosphere there for the employees and for everybody else must be...