Wendy's — Restaurant in East Hartford

Updating this review once again, as the disappointment continues. Mostly the food is good and the employees friendly, but the drive thru service time is abysmal. Tried to go today but could not wait any longer (15+ minutes in line while only 2.5 cars were served in front of us, didn't hang around to see how long it took the last to get their food, and 3 more cars before we would have even been able to order). They only serve one car at a time meaning they don't even take your order until the car at the window is served. I have never seen another drive thru operate this way. Management seems to have no clue how to run a FAST food restaurant efficiently.

Very slow service. Today just before 4:30. 25 minutes in the drive thru with 6 cars in front of us. 4 minutes at the speaker before they took my order. Another several minutes before we got our food. Thought they must be severely understaffed but saw 4 employees from the drive up window. They seemed to all be moving in slow motion. Like if they were going any slower they would have been going backwards. Only words said at the window were my total as they took my card and "here you go" to hand it back. No "thank you" or "have a nice day". And I had to ask for a receipt. Only reason for 2 stars is because the food was decent.

I have added one more star, even though service is still a bit slow, the employees have been more personable the last few times I've been. Food is always tasty but they sometimes make mistakes when I ask for...

1 star. Wendy’s, you WILL be hearing from my therapist.

So like… I don’t usually do this. I’m chill. I’m zen. I’m literally a food service worker. I KNOW how Uber Eats and future orders work. I get it. You prep. You pack. You send it. But THIS?

I scheduled a future order. You know, FUTURE, as in… not now. So imagine my shock, horror, and emotional damage when I grab my bag and the food is not just cold… it’s ICE COLD. Not “Oh it cooled off a little on the way” cold. I mean when I touched it, my soul left my body. It was giving Frozen: Elsa’s Revenge. It was giving Wendy’s Ice Age. It was giving Y’all don’t own a heat lamp?

I CALL the store like a responsible adult (barely). The manager answers with the attitude of someone who just found out their Sims were deleted. No name, no apology, no accountability. Just a whole lotta “It was made fresh.” Okay, Jennifer (or whatever your name actually is), explain how “fresh” food feels like it was prepped by Jack Frost himself?

Let me break it down: Future orders print with the time they’re supposed to be picked up. If you made it 30 MINUTES early?? That’s on YOU. Not me. Serving hot food below 41 degrees? That’s not just wrong, that’s a potential health code violation.

Y’all handed me a frosty combo meal with a side of disrespect. I paid for a HOT MEAL, not an edible iceberg.

In conclusion: Wendy’s… do better. My McTrauma is real.

– A very cold, very upset Gen Z with food safety knowledge and a...

Sooooo , today I had the worst experience ever .. my husband and I after having a hard days work decided to go to Wendys in east Hartford .. we waited a good 20 min before we got to start ordering .. we started to order and he said no just come to the window .. when we got to the window we were shocked . He said oh wait he turns around and tells his manager oh I told them to come to the window but , they haven’t ordered clearly the kid was new didn’t know what he was doing and then continue to say I’m sorry I didn’t know … when he explained to the his manager’The Manager said well they have to go around agin and order ‘ he was nasty , very rude and I couldn’t believe it when we tried to explain they all walked away from us ! He came back and said we will not serve you and he did not say that I had my headset on and I didn’t here that ! OMG my husband was fuming😱🔥… That person who calls himself a manager needs to step down he just gave these kids a horrible example of “NO CUSTOMER SERVICE, be rude with your customer , oh shut the window in your face so that they cannot speak to you or listen ! My God why are people so rude ! I was besides myself Never will I enter in this Wendys again ! And beware of the Manager in there he is Hispanic and very nasty ! It happened around 9 pm !!! Oh Manager said we just pulled up to the window ! What a lie !please help as this cannot happen again I’m 66 and my husband 60 ! This was very bad service ! I need to...