Dunkin' — Restaurant in East Providence

I just want to say I used to work at this Dunkin over 5 yrs ago and never was the service this bad. We made sure customers left happy. I always do a mobile order and said it at the intercom that it was a mobile order and the lady explained they had no plain bagels, cool, I'll take a sesame. I get to the window, and this girl with curly hair, thicker body, tattoo on left arm, and glasses decided to tell me I owe $18 and some change. I explained it was a mobile order, and she repeated after me with an attitude then walked away. Got my donuts, gave me my bagels, and 1 coffee. I told her I had another coffee, and she rolled her eyes and walked away. Went and grabbed my coffee and didn't even say have a nice day. I literally said if you don't like your job and coming, then don't be here. One girl looked at me and as I was driving away she came to the window and said "whaaat" with a crazy attitude. I looked to see if everything was in there and no hashbrowns. I didn't even go back because I was already aggravated with her attitude and service that I know from her attitude, and mine it probably wouldn't have ended to good. This dunkin day by day is becoming worse. Morning crews used to be the best with service before I worked there and when I worked there. Very sad. Absolutely never going back again. Oh, tell me why I just noticed an ice coffee was given and I asked for both hot. That's how aggravated her customer service had me. I'm mad at myself for not noticing and letting a grumpy human being make me...

I'm not sure what's going on here but I've lived next to this dunkin for about 20 yrs. Recently though, maybe about 6 months, i cant seem to get my coffee made correctly almost ever. I've even started to brew my own at home at this point just to not have to pay to get my order wrong. I still go maybe twice a week and I think I've had a total of 5 coffees in 4 months out of that made correctly the first time. I'm not usually the person to go and demand a remake and waste what was given to me but think about how my coffee costs over $4 every time and how many has added up being made wrong is just a huge waste of money not enjoying what I get. I think the worst part is that they always reiterate exactly what i said as my order back to me through the intercom but still i somehow dont recieve it...

This was one of the best Dunkin’ 2 years ago. Don’t expect to walk in and get a good morning. The attitude sucks you walk in and they’ll look at you like damn another customer. They run out of everything including large cups. Several times I have ordered a large iced coffee and was handed a small iced coffee employee informed me that they ran out of large cups. My food is constantly wrong, and god forbid if you go back and tell them the order was wrong. Update today I order 2 wake up wraps 1 with chipotle sauce and the second one with black pepper bacon. Does that picture have bacon or chipotle sauce? Corporate should walk in to Dunkin...