Jack's Family Restaurant — Restaurant in Eastman

My brother and I just waited 30 minutes for our order to be taken. The person running the drive through seen us and said “ She wasn’t taking our order because she’s running the drive through “, one said “ I have a minute left on break “, and the two men who was running the front when into the office after seeing us walk up to get our order taken. Then after we walked out another man walked in and his order was taken on the spot. We should’ve never had to wait that long for our order to be taken and a customer that came in after us shouldn’t had got their order taken right when they walk in. Get better people to work in y’all establishments please and thank you. We will not be going back to jacks since no one could...

Eastman Georgia location ✨

I placed a small mobile order and it took me 15 min to arrive, went in to get the order and was told they'd not started on it yet. After waiting for 30 minutes, my order was finally ready but was incorrect/missing items and most of it was cold as if it'd been sitting.

Inside of the lobby, tables looked as if they hadn't been cleaned (no one checked the lobby area in the half hour I was sitting there), every single tash can was full and overflowing into the floor, there were SO many flies and I overheard a manager tell a worker that there was a fly in one of the ice cream tubs.

Overall, not a...

This was my second time coming to this restaurant. Food was good, but french fries needed to be cooked a little longer. Yesterday I went and ordered the $5.99 special. I told them I wanted an apple pie that came with meal. When I left and checked the bag there was no apple pie. I went in to let them know, but I had to wait. The service was not great. Everybody was just lagging around. When the finally got to me I told them what was wrong and showed the receipt. To make a long story short they gave me the wrong pie. I had to go to McDonald's to get a pie that I asked for. I don't think I'll go to this...