El Paso's Bakery — Restaurant in El Paso

Bad. I paid 300 dollars flr these tiny cakes, the owner denied us a refund because "i cant tell its 3 colors unless i zoom in". The lady at the cash register was saying we hadnt paid when we had😂. We gave even more(twice as much than was requested as the deposit. And they still did this. The cake fixer guy came and fixed it an hour later. He's the only one that apologized and was nice about it. Theyre blessed to have him. The manager was wrong and didnt care that one cake was bright blue instead of purple and the other was pink woth purple instead of pink, rose gold, brown. The butterflies i dont mind. Just the colors, no refund, and their attitude of "oh well". the lady up front was distracted, sleepy, and wrong. She had to go to the back and come back to let us know that we were right and had already paid as much as we said we did. I bought a 2 tier cake at walmart for 35, bigger and prettier, no holes, no messups, and they were on time. Dont...

About a month ago I picked up a cake that my wife ordered about two months in advanced for my lil one. When she ordered the cake, the cashier asked us to send them a picture of the cake so they could make it "exactly like it was" (even on receipt it stated "same as picture") The cake cost us $120 so we were thinking we were getting what we ordered. The day of the party we picked up the cake and found out it was nothing like the cake we sent them. The lady in charge at that time said she couldn't do anything about it. We waited 4 hours to get a hold of the owner, Raymond Olivas, and he never answered. It is sad to think that they would continue doing this to other customers. If you are getting a cake for your special occasion, and you want exactly what you're ordering, don't get...

The only thing that keeps this business running is the quality of product, (This is the Chick-fil-A of Bakeries compared to cheaper competitors.) Yes, it's a BIT pricer than other competitors, But you definitely get what you pay for. 5Star quality... However, The Customer Service lately has been lacking, I just left the store PISSED (02/23 @ 915AM)...Felt ignored by 5 employees at the front counter, Clearly ready to pay but nobody came to the register to help, until I had to verbally ask to get helped. That is the most disrespectful thing a costumer can experience, I truly hope the owner sees this because it truly was humiliating. If I've experienced this, who knows how many other customers have had this...