House of Pizza — Restaurant in El Paso

We went to the Piedras location. The place is right next to an Alon Gas Station. If you're coming from the west side, you'll easily see a huge wall of Our Lady of Guadalupe mural with the House of Pizza name from afar. There is available street parking surrounding the establishment, but easily gets filled up and so can still be challenging.

The place has 3 dining sections, which I though is pretty huge for what it is. The place got busy fast shortly after we arrived. It was a late Saturday afternoon, so I don't know if it had something to do with that.

We had a medium House Special Pizza, small Pepperoni Pizza and Lasagna. This place is often compared with the The Pizza Joint, and while I thought their pizza wasn't bad, I like the thin crust of The Pizza Joint better but I like how this place has more to offer other than pizza and I must say I definitely taste the freshness of the ingredients on our House Special Pizza. As for the lasagna, I thought it was a decent serving size and good---we all did. I would like to come back to try their Spaghetti with Meatballs and maybe one of their subs.

Service was good. You take your order slip up to the counter once you're ready to pay. This place is CASH ONLY basis. For those who didn't know that, they have an ATM on site for your convenience.

They close at 6 PM, so all orders by 545 PM are for take-out. I like to support local businesses and this one definitely deserves the patronage...

I had an extremely disappointing experience here, and I can’t help but feel that racism played a role. As soon as my mom, who was speaking Spanish, walked in, the owner was already being rude, telling us they couldn’t serve us anymore—despite it being a full hour before closing. They also insisted on splitting our party of six, even though there were tables that could have easily been put together.

I politely asked if we could wait for a second table to open up so we could sit together, and they agreed. After waiting over 15 minutes, instead of seating us, they gave that table to a party of five that arrived after us, still forcing us to sit separately.

It was clear that this wasn’t about availability but rather attitude—whether that was due to racism or just outright rudeness, I can’t say for sure. But the way we were treated was unacceptable. Even the servers looked uncomfortable and apologized for the owner’s behavior. If this is how they treat paying customers, I can only imagine how they treat...

Is the food really worth the bad service? It’s true, the pizza is delicious, but every time we come in - the service is harsh. It seems like you have to be a regular in order to receive any sort of warmth from them. The server ignored us most of the time and after several times of asking for plates, we had to ask another server to bring them. The lady with the really short bleached hair is extremely rude. When we went up to pay she made a snarky remark to another worker there and left us waiting to pay while she conveniently started prepping toppings. No-sorry-no-nothing, then charged us with a dirt-look on her face as if she’s doing us the favor. Sorry lady but it’s your customers that are doing you a favor. You all should reevaluate how you treat customers because people actually notice it and take it into consideration when deciding what pizza place to go to. We will be giving our money to Casa Pizza instead, where they actually treat all their customers...