Subway — Restaurant in Elmwood Charter Township

I work near this Subway and have been there many times. On the plus side, the inside of the restaurant is big and usually clean. On the downside, the employees are often slow and sometimes rude. There is much turnover in the staff; it seems like no one likes working there. What kills me is that often the restaurant will be staffed with ONE employee. That's fine if there is only one customer. But if customers start rolling in the line gets very slow. I've waited in line more than 20 minutes, no joke, for my sandwich. It's as if the owner is spending as little money as possible to keep profit margins high, despite the fact that customer experience is negatively affected. Overall: sub-par Subway but not some place you want to avoid...

Nice interior, bathrooms clean, food ok. Personnel, particularly the manager was very rude. So much for leading by example. The trainee she was working with was nice, but slow(sort of to be expected of someone new so I don't blame the trainees). What I did mind was the way the manager told the trainee he had to use a measuring cup while making my slider and put a pitiful amount of meat on my sandwich. Amount of meat was nowhere near as much as the photo on the ad had on it. Almost as if they were using the wrong measuring cup. I talked to the manager about it and she was quite rude and tried to excuse herself because she was covering for shifts of workers that she was down. That was...

Owner lady has horrible customer service skills. My wife was ordering 3 subs and the young man working had it under control, no one was behind us, and he was adding things nicely to the subs. Then owner lady decides she needs some attention, snaps her gloves on like a brain surgeon under duress, jumped in the middle, and drilled us with questions on what cheese on this, that one heated or not, veggies on this, etc. and got everything all mixed up. There was no need for that, young man had it under control. Sheeesh lady, chill out, nobody wants to be interrogated like a court room, just wanted...