Snappy Tomato Pizza — Restaurant in Erlanger

I order fairly often (I think). I've only had one issue and that was last week. When I called, I was met with a little bit of push back by the manager I had originally spoke with. This was disheartening for several reasons. 1. Im not one to complain, especially with pizza because I worked in pizza for a very looong time, so I completely get it and respect it. 2. Personally, I was having a pretty crappy day and the order being wrong just added to my disappointment on a day that didn't need anymore. 3. We don't go out to eat, we don't doordash, and so when we do order, it's with the little bit of extra money we have to spend on places that give good, timely, professional, and quality food and service. And do so repeatedly. Snappy hits all the marks for us. Instead of talking through a resolution with me, I was passed on to another manager where I still wasn't satisfied with the result we had received in making things right. I was told I could call in the morning to speak to the GM if I'd like and I was fully prepared to do so because I felt like it was crap to be told something couldn't be made right for a customer who orders as frequently as we do. I wasn't looking for free food, and I wasn't looking for a full refund or credit, just the issues I had with the order. The next morning I started to call and thought to myself, I truly DO get it, stuff happens. I also considered it was likely around shift change and sometimes stuff gets mixed up or lost in the shuffle and after factoring in my lack of patience that day, I said screw it. Im not calling, it wasn't worth me raising a stink over. It was a medium pizza and the next day it didn't matter anymore. Fast forward several hours and I'm in the car with my young son and we get a phone call. I answer (hands free!) And was met with the 1st manager I spoke to the day before. She called to apologize and make things right because I was disappointed, dissatisfied, the day before. I was floored and additionally super happy because of the good example and work ethic that was demonstrated before my young son! His dad and I met doing pizza 18 years ago. So he knows our background, knows the hard work that goes into it, and learned a valuable lesson in how to handle and care for the people who make your business go and grow! Turns out, the day I made the complaint, was her FIRST SHIFT MANAGING! It took me back. I started as a hostess and worked every position in between until I was finally the General Manager at not 1, but 2 pizzerias. I felt horrible that she had to deal with me that day, but the following day, the former manager in me couldn't have been more proud of her and the crew from top to bottom at Snappy. Y'all got me for life. And I'm so sorry I didn't catch your name young lady, but kudos to you, good job, thanks for calling...

Called to place a delivery order for a pizza. The employee answered, " uuuuh hello" I said, "snappy?". He said this is snappy. I said 8 wanted d to get a pizza delivered he said 1-1.5 hour wait I said ok bring it. He said are u sure. Trying to detoure from spending money at this franchise. Ok in said yes he said 2103 Chesapeake Dr? I said I am at the Edgewood tavern. He said I need an address. I said u just gave me one. I am at Edgewood tavern. Lsir I can't help u with out an address. I am sorry, but I get it if we are still using MapQuest or an atlas I could see the confusion of this lazy employyee. All I have to say hey Google takee to Edgewood tavern. Done deal. Rude, inexperienced at customer service, but is still allowed to be the voice of this franchise. I was ordering 3 beasts for the gathering I was at. Horrible go to speedway and get a slice this...

I love Snappy Tomato but their online ordering system as ZERO functionality----ever since Arrow POS took over Snappy Tomato's ordering system, it's been nothing but a problem. First, it lists payment options. Laughable. There's only 1 option--a credit card. If you're not offering a cash option, you should just skip that step. Second, whether I populate the payment information from Google or input it myself, it gets rejected half of the time. Then, rather than giving the option of just inputting the information again, it goes back several screens and makes you start all over. I think Arrow POS is truly a POS and for Snappy Tomato, the programming could have been done by a 6th grader. Snappy would be well advised to go back to its previous platform and can this company. Anyway, like always, I logged off and called and...