Stone Cup Coffee House & Stone's Deli — Restaurant in Escanaba

Jumping right into it: Tried a gluten free blueberry scone and it tasted gross, like beach sand and dry fruit. I asked to swap it with a lemon - non gluten option and the lady said once you take a bite of the food they will not exchange it. So I asked for a refund. First she laughed, then refused. She said there was no problem with the product… the issue was with my own “personal taste.” Very rude and unprofessional staff. I explained that at a restaurant if the food doesn’t taste good, and you’ve only taken one bite out of it, you are allowed to refund it. My comment was ignored and the server insisted: I must not be use to gluten free food and it’s not her fault I didn’t know what I was ordering. I explained that I am familiar with gluten free food and it was just this one in particular that didn’t taste good. She then turned to ignore me. Normally, I give people the benefit of the doubt but this person is so blatantly rude that I will not be coming back to this establishment and feel that other people should be warned in advance that they will not exchange or refund their food because it’s “your taste” that’s the problem.

For added context, the full order was 2 shakes and 2 scones. Not just a single order. My sister and I came in with her service dog to try a place we haven’t been before and are disappointed. Wish I didn’t tip before the attitude came out.

*Update: On my way out, I asked for and got Angie’s name. I wanted to make sure the problem person was identified because I don’t want the whole staff to suffer due to one person. After getting Angie’s name, she followed up saying: “I called our manager and she said she would have handled it the same way.” Weather or not she called, you can expect poor customer service.

*Update #2: I contacted the manager Rachel and she came back with: People come from all over the country for their food and that Angie is normally nice but was probably taken aback when I asked for a refund. She also wrote: “I believe that people should be accountable for their choices” and she will not exchange or refund a customer because it’s their “choice that’s wrong.” I don’t understand why both the server and manager keep implying that I don’t know what I ordered. I explained to both of them that I have had gluten free food before. In fact, I order gluten free desserts on a monthly basis for get togethers and to help promote a small business in Texas. I’m also prior military, so yes, I have traveled across the country too but I shouldn’t have to explain / struggle to gain credibility for what should be a simple matter. The gluten free scone tasted like dry berries rolled in sand. Ultimately, this small establishment doest care about their customers. They rather blame them. I was hoping this was going to be a case of someone just having an off day and that it wasn’t going to be as bad as it seemed but I was wrong. I hope people start taking their business elsewhere and spend their hard earned money on those who have better business values and...

I brought my mom out to lunch for a nice sandwich as I ate here in the past and it was great. My mom ordered the pesto sandwich on sourdough honey mustard and mayonnaise on the side. I ordered the roast beef sandwich on panini bread. Her Milky Way coffee was wrong tasted like black coffee with cinnamon, we let that go our food arrives her pesto is on panini bread, mines on what looks like Italian sourdough. So I said she wanted no tomato on hers and honey mustard on the side also I got mine with panini bread and hers should be sourdough and the food runner/cook responded with that’s not panini bread I pointed at the bread I wanted even if I was wrong she should have fixed it I’m a sous chef of 5 years I think I know what I’m talking about but I didn’t say that I said okay can I just get that bread and give her the other bread. The second time she came back it was the same sandwich. We were very unhappy and didn’t enjoy our meal we were gunna get dessert but we took our business elsewhere. I hope this finds management and gets...

I had low expectations coming in here. That’s just the kind of guy I am. Not only is my glass usually halt-empty, more often than not it also has a crack in it.

I’m so happy i didn’t succumb to my initial impression. It is homey. With a variety of booths, tables, and chairs available.

The staff are very friendly and made me feel right at home, taking time to describe how the roast beef for my sandwich is prepared. Advising me to call in advance to reserve scones I might want for the ride back to Cream City.

That roast beef. I’ve been around the sun a few times and have lain my head under many a different sky. This is the best sandwich I’ve ever eaten. Roast Beef and Asiago Spread on a Ciatta. $8.95. Delicious. The roast beef is cooked in a secret marinade.

The bottom line is I’ll find some excuse to drive the 4 1/2 hours to Escanaba just for this sandwich.

Sorry, I had intended to post a picture of the sandwich, but I ate...