Youngs Menswear - Escanaba — Local services in Escanaba

Absolutely awful. My husband was given a size smaller jacket than he asked for. It was even marked on the receipt that he went to a bigger size. When he went to pick it up, the guy(owner) argued with him and said, "that's how it's supposed to fit," and "don't go jumping around in it." He came home (an hour away) and tried it on for me and my mom - yep! Too small! I called the woman and she said she would have the right size available the next day. She then called back later and said we would have to pay a $30 overnight shipping fee for the new jacket. What choice did we have? We had to pay it. The next day when I called to make sure the jacket came in, I said I didn't understand why we were responsible for paying it. The woman was very rude and kept arguing with me saying that the too small jacket fit my husband and apparently you're not supposed to move your arms in a tux. Ugh. My six groomsmen were supposed to all be in vests and she put them all in suspenders... But apparently that was her "first mistake in 30 years." They also forgot my dad's jacket and met him halfway the morning of the wedding. The father of the bride! These people are a joke. After returning our tuxedos and explaining how disappointed we were, we didn't even get so much as an, "I'm sorry." We went back to the $30 shipping for THEIR error and her response was, "Well I have to pay $40 to ship it back!" What kind of business reacts like this? We all make mistakes, it happens. We're all human. But as a business owner, sometimes you have to eat the mistakes with the costs in order to run a good business. These people were very unapologetic and unprofessional. I would not recommend them to anyone. Save yourself the headache...

Absolutely fantastic customer service. I was searching, last minute of course, for a white suit coat. I had spoken previously to Young's on the phone who looked through their stock while I was on the phone, I checked three other "professional" businesses locally of which one couldn't even return a call after I left a message on their answering service. I called back a couple hours later to a....." Ah, yeah, no, we don't have that".... Not.

So, walked into Young's to look at the possibilities, knowing I can't be picky, but I didn't need to be, they offered to express clean a just returned coat, offered to sew a button on the spot. Found a coat and made a mom and high school son VERY happy.

Small, local businesses should take notice to what customer service looks like....

Terrible experience. 8/12 of our tuxedos were wrong. Made us pay $30 overnight shipping to get the correct size jacket after ordering the wrong size. We had $1,349 worth of business and they couldn't even eat the $30 when the error was theirs. My wife's vision was completely wrong for the wedding. No refund on anything and not even a simple, "I'm sorry." Completely unprofessional. Argued with us and cut us off. Would not...