Subway — Restaurant in Eugene

I ordered through the website two weeks ago and it didn't take the option for me to toast my sandwich. When I called to ask them to make it toasted (I called within about a minute of sending the order online) they refused to toast the sandwich. I don't like the particular sandwich I ordered cold, so I asked for a refund, and they also refused, saying it has to be done on the website. The website literally has no option to request a refund, you have to email customer service, and the only thing the Goggins Family (who owns this particular Subway) said was "thanks for your feedback." (This was yesterday, which is why I'm writing this review now).

As a side note, I'm not a Karen, I'm autistic, and my fast food options are very limited bc food can be a sensory nightmare. So thank you, Goggins Family, for effectively stealing the only food money I had that day, refusing the simple request of toasting my sandwich, and refusing to refund my order. Really great way to show that you support autistic people during Autism...

I visited this store today as I usually do as I am a very loyal customer...unti today! My kids were in line deciding what they wanted and I need to go to the bathroom badly. So I asked for the key because the bathrooms were closed. The woman there said that I could have the key when I purchased something. I told her I wanted 3 sandwhiches but I was about to pee my pants. She still refused saying that I had to purchase something first. I told her that I was a frequent customer and come her all the time. She still refused. I asked to speak to the manager. She said she was out until monday. So I asked for her number where I could reach her. When I called the manager she was more concerned with how I got her number than about my concern for not being able to use the bathroom. She told me that often people say they need to use the bathroom and then don"t purchase anything. So what I am a liar. I told her and the staff that they just lost a loyal frequent customer!! I will never...

Never coming back here! It’s horrible Employees are pretty bad, I would be embarrassed to have employees like that running my business. Places was uncomfortably warm, Stood in line 10 minutes waiting just to order! employee says “what” every time I talk… literally repeat everything I’m saying for her to put on the sandwich… food looked bad, emptier bins with degraded food, like it had been out way too long. The sandwich looked awful, never had a subway sandwich look like that when finished. Trying to pay was a nightmare as the people in front of me wanted their receipt because they messed up their food so bad, but the printer was jammed and the employee didn’t have the intellect to fix it… waited 5 minutes just to pay yet he couldn’t muster the brain cells to fix it… unbelievable I had to walk out and won’t...