Iām normally not the type to leave reviews, but I felt like I had to say something. For the first time in my 41 yearsāand after at least 25 years of eating WhataburgerāI was truly disappointed. Our new Whataburger in Eunice, Louisiana has only been open for three days, and tonight, it was completely out of three different beverages, had no hamburger buns, and was out of medium-sized cups.
The cups werenāt a huge deal since they upgraded me to a large, but that didnāt help much when the drink I chose had no syrup left at the fountain. Honestly, Iāve never been let down like this by Whataburger.
Letās be realāwhen a small town like Eunice gets a Whataburger, everyone is going to show up. The owners and management should have expected that the crowds wouldnāt stop after opening day, especially in the first couple of weeks. Saying they were āunpreparedā is putting it lightly.
When I mentioned that there was no Dr Pepper or Barqās Root Beer, the response I got was just, āYeah, itāll be here in a couple days.ā Seriously? You couldnāt make a run to a local distributor to stock up? I wasnāt expecting five-star service, but come on!
To top it all off, when I placed my order, no one mentioned they were completely out of hamburger buns. Instead, all burgers were being served on Texas toast. The only thing I want from Whataburger on Texas toast is a patty meltāand I didnāt want that tonight. I ordered a double cheeseburger with mayo, mustard, and jalapeƱos⦠and guess what? No mayo on the burger either.
All Iām saying is this: if thatās how they plan on running things, they shouldnāt be running a Whataburger. Iāve eaten at Whataburgers all over Texas and Louisianaāfrom Galveston to Elton. Back when I worked offshore, I used to stop at them 24/7āGalveston, Webster, Kemah, all over the southern part of Greater Houston. Iāve had better service at 3 a.m. on my way to crew change than I did tonight.
Whataburger is one of the best burger joints out there. In my experience, the employees usually take pride in what they do, and at the very least, they tell you upfront if something is unavailable. That didnāt happen here.
So please, get it together. Itād be a real shame if the only Whataburger around ended up shutting down just because someone couldnāt keep it stocked.
Alright, Iām done with my rant.
OK, one detail I left out. They did have buns but only for the kids meal! š Gotta give credit, where...
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