KFC — Restaurant in Evanston

The counter help was wonderful he was very very nice and very kind although I have a very serious problem with the food quality the fries were cold and very minimal in the package and when I asked for large lemonade the girl was going to give me a medium but I said no it was supposed to be a large so she filled the large cup with ice and then just put the lemonade into it so the medium lemonade with a crammed full cup of ice ended up being fitting perfectly in the large cup so I feel that I was robbed that she shouldn't have crammed the ice in there because I was reduced amount of product was given to me so I feel like I overpaid and when I mentioned it to the guy at the window, he said well that's the policy and that's what we're supposed to do. So I'm very upset and I told him well that's great you guys can have that policy but I will never return and I'll tell everybody I know not to come too. So there you go. Just know that when you go to this facility you're not getting your money's worth at all, and they play dirty. Oh in addition I ordered coleslaw and they didn't even give me a fork or a spoon or napkins or anything else so it looks like they're very tight and they're very stingy and they play dirty so I guess I'll eat my coleslaw out of the bowl...

From my wife:

We stopped for lunch on our way home during Memorial Day weekend (we live 1.5 hr away), & I accidentally left my purse in their dining area. I couldn’t find my purse anywhere and was turning my car and bags inside out looking for it. The lovely ladies at KFC spent quite a bit of time out of their busy schedule posting on social media forums to try and get me the message before finally tracking down my number and calling me to let me know they had it. What a relief! Most people wait for you to call them, but they went above and beyond to proactively find me. They let me know they had it in their safe and to take my time getting there to pick it up. They are seriously the most amazing, sweet group of ladies! Not only that, but they keep their restaurant clean, the food was great (no soggy chicken at this location!), the biscuits were on point, & they were quick & accurate with our order. My kids also appreciated that it was a combination Taco Bell/KFC, because everyone got what they wanted. If only every establishment was like this! Thank you, thank you, thank you!!! You guys...

We were in town for a Speech and Debate Tournament with a team of 13 high school students. I called ahead to place a big lunch order and they were amazing on the phone! They took my order and was going to be able to get it ready in an hour. When I arrived at the restaurant I was greeted with a smile and by name. They double checked each bag and made sure all the items had made it into the bags, they put names on the coaches orders, and even went above and beyond by providing plates, silverware, napkins, and plenty of sauces. They even helped carry all the food out to the bus! We place orders this big, if not bigger, every weekend during our season and I have never been to a more efficient restaurant. The WHOLE staff made this process painless and...