Sophie's Brewhouse — Restaurant in Exeter

My review has nothing to do with either the coffee nor the food. I was in there this morning and was waited on by a tall man with a beard. I ordered a medium ice coffee and a pumpkin roll. The total came to $7 and some change. I paid with a $20 and was given back only $2 and some coins which I put in the tip jar. I said to the man, "I believe I gave you a $20." Without even blinking he replied, "No, you gave me a $10." Nope. I KNOW I had only $5s and a couple $20s in my wallet and I looked at the bill before I gave it to him. I wasn't going to start a scene so I simply said "ok" and went on my way. The dude completely ripped me off and, quite frankly, seemed pretty comfortable doing it, like it wasn't the first time. Perhaps I should have called and spoken with a manager and had him or her count the drawer, but at this point what's done is done. And if he's done this before he's already managed to get it out before the drawer gets counted. I will not be back and I hope that whoever that guy is remembers that 'what goes around, comes around.' Karma's gonna...

So love this location but honestly y does it take over 5mins for a coffee an a muffin...thats said I get they r busy but y a skeleton crew all the time....also please update your lists in store as far as flavors an whatnot in the front.....lastly if you offer Chai please do not make it with just milk an pump flavor the Chai I got today was just syrup an milk has to be the worst Chai I have ever had....I have gotten before this was by far the worst other 2 good but if you don't have the Chai flavor just say so using the syrup has ruined it. So I think I'll be driving out further to get my Chai I also got the vibe like I was annoying the cashier because I asked for a flavor that was available on the chart then when she listed the flavors half of those where crossed off an I pointed it out an it was like I was a tool or something just need to customer relations...

Short review: We found part of a plastic wrapper in our breakfast sandwich. Totally unacceptable and dangerous.

Long Review: So the food here usually is pretty good, a bit expensive, but good. However I've noticed the service speeds are kind of ridiculous when they are slightly busy. Like waiting 20 minutes for a breakfast sandwich slow. The lady making the sandwiches today seemed more interested in chatting up a customer over actually making the food. She talked the entire time I waiting for 20 minutes while moving at a snails pace. When I actually got the food it wasn't even the kind of bagel I ordered and had a piece of a plastic wrapper inside of it. We only found it while eating the sandwich. Totally ridiculous unless something changes I'll probably...