Dunkin' — Restaurant in Farragut

Went to this new location cause I had a terrible migraine and was not feeling the best so I thought a coffee may help, but boy was I wrong. Coffee tasted horrible so I sent a email about it and they asked if I wanted points or a refund well I don’t visit Dunkin a lot any more so I said a refund and I’m still waiting on that refund. The manager reached out to me was very nice and said it shouldn’t take 14 business days to get my refund gave me his personal cell phone number and said to let him know middle of the next week if I didn’t get my refund and I did and I left a voicemail and no reply back and still no refund. I will say this!!!! Bad customer service and bad business if you ask me!!!! I will not be back here and I doubt if I will ever step foot in another Dunkin! I usually never leave reviews, but not refunding someone’s money when they asked for that back that’s messing with someone paycheck money that work hard for. I was treating myself cause I was not...

This place started out ok and I was excited to have a Dunkin’ within walking distance. It’s gone downhill and unless I have a really good reason to go by there, I’ll be avoiding this one. It’s understaffed. They run out of menu items regularly. They substitute lower quality items and expect you to be happy to overpay for coffee when you ordered a cold brew. Contacting management gets you nowhere. They’re not responsive. They’re too busy mapping out policies for their franchises to care about the quality of their stores.

Go somewhere else. Support a local coffee shop if you can. It’s probably worth the extra cost to have consistent quality.

I will say that some of the staff at this store is very friendly. Some seem annoyed that you showed up to order coffee. It’s a roll of the dice and sometimes you win,...

Ordered butter croissants with eggs sausage and cheese like we do at our other location, received English muffins. Double checked receipt and it shows butter croissants. Received two ice coffees no straws. My employees get coaching if they have poor performance as they are a reflection of me. I know it’s hard to find employees it’s the same in the medical field. But energy is contagious if you love leadership and the company you work for you instill that into your employees. Lenoir City Dunkin is the bomb but this one on Kingston Pike can take...