Pizza Hut — Restaurant in Filer

Credit card fraud. I used the app to order 2 pizzas and paid on the app, the total came out to $28.60. I was sent an email conformation by Pizza Hut. Why does it show that you are pulling $32.89 out of my bank account?? What gives you a right to steal from me? I did NOT give you permission to give yourself a tip or allow anyone one else to add one either or allow you to let anyone have access to my credit card information. I expect a return of my money that was stolen or I will be filling a claim with my bank as I have an email conformation of the purchase. This is CREDIT CARD FRAUD and will report this to the Federal Trade Commission if the money is not returned.

Email confirmation ORDER #22450277 Placed on Sat Feb 8, 5:58 pm 1 Large 5-Top or Specialty (Carryout) 1 Meat Lover's® Pizza Whole Ingredients: Pizza Cheese , Classic Marinara , Pepperoni , Bacon , Italian Sausage , Ham , Beef , Pork Selected Options: Original Pan Pizza , Large 1 Large 5-Top or Specialty (Carryout) 1 Beef Taco Pizza Whole Ingredients: Pizza Cheese , Bean Sauce , Beef , Taco Cheddar , Taco Lettuce , Taco Onion , Taco Tomato Selected Options: Hand-Tossed Pizza , Large

Order Total: $28.6

Payment Method: CARD

From my bank Pizza Hut Fast...

This Pizza Hut has recently started delivery service. They have delivered to our residence which happens to be 4.1 miles from the store. Tonight when we ordered, we were told they wouldn't deliver to our house. Although they do deliver to the next town which is 7 miles away. When we went to the store to pick it up, the manager Aunica was completely unprofessional, rude, uncooperative and I've had previous run ins with her before. This is not how a manager should act. They are there to mediate between the business and the customer, not aggravate the customer to a point where they will never go back and will bad mouth that business at every opportunity they get. Not only did she lose a customer but created an enemy. It's pizza, not brain surgery. You shouldn't be that stressed trying to eat dinner. And managers shouldn't stand there with a smirk on their face, instead of defusing the situation. All she did was ignite it. 3rd run in with the same manager, feel sorry for the rest of the employees, they have always been polite and courteous. Can't imagine what she's like...

I ordered on the app and it said my order would be ready in 20 minutes. I arrived 24 minutes later and my pizza was not only not ready, but it hadn't even started cooking yet. They were busy so I waited the 15 minutes that the screen said it would be and it was still listed as making instead of cooking. At that time I went up and asked the young man about how much longer it would be. He went back and checked and my order was still not cooking. He said it would be at least another 20 to 30 minutes. Then he couldn't even do a refund so I had to leave without my pizza or my money because I was already late due to the extreme wait time.

A 20 minute wait turned into an hour and I still left with an empty belly as well as an empty pocketbook. I couldn't even go grab some dinner somewhere else because I didn't have any money-they still had it and still have it!

I do not know if I will be back! Honestly I like Pizza Hut was better, but Dominos is here now, maybe they can get their...