Einstein Bros. Bagels — Restaurant in Flint

I visited this location at 9:57 a.m. on 01/10/2023. A woman took my order of Nova lox bagel, on sesame bagel, untoasted, without tomato or capers. I gave her the order twice. Then a third time I emphasized "just onions and cream cheese." A short while later she handed me a bag. I thought it looked on the small size for a Nova lox bagel, but went to have a seat.

Then someone put a box on the counter and called out nova lox bagel. I went to the counter and asked the same woman who took my order if that order was actually my box, and she said no, so I went and sat down. A few seconds later she walked toward the table and said I had the wrong order and that "you asked, and I told you 'no,' and you just walked away." She said this last part with a lot of attitude. I said that I asked her if the boxed order was mine, and that she had said no, so I had gone and sat down. She gave me some retort full of attitude. Then I took the boxed Nova lox sandwich and sat down, opened the box, and saw it had capers. I took it back to the counter and told her in a normal speaking voice just matter-of-factly, "I ordered this without capers." She said, "You only said no tomato," to which I replied that I had ordered it without tomatoes or capers.

Due to her rude tone of voice and attitude, after eating, I went to the counter and asked the only worker that was at the counter what the woman's name was. She mumbled something, and it didn't sound like a common name, so I couldn't understand her. I asked again, and she said, "You can ask her yourself. She's right there." She pointed to the seating area, and I saw the woman who had taken my order was now wiping tables. So I went up to her and asked her her name. The reply was, "Whatchoo need my name for?" I said because I wanted to complain to a manager. She replied, "I AM the manager." I said that then I needed to talk to whomever was over her and complain because she was very rude to me. She said that no, you were rude and "everybody saw it." I had never been rude, never raised my voice. The only thing anybody had seen was a woman who had returned to the counter and simply questioned if she had given me the wrong order (she had) and then, when she had gotten my order wrong, asked for it to be corrected. Neither time was I rude or raising my voice in any way.

When I kept asking for her manager's information or corporate information, she ignored it and just kept repeating, "Bye!" loudly. Since I had no way to identify her, I packed up my things and took a photo of the back of her as she walked back into the back room.

I did contact corporate about this and gave them the details from the receipt. This is the only negative incident I've ever had an Einsteins in the five states I've lived in. Needless to say, I will not be returning to this location. Tone and attitude are things that are hard to convey in a review, but I can say that nobody in Einstein's management over this store would be proud of the way this worker acted. I'm hoping they have video with audio and will review it so they'll see it supports my...

It may be mostly my fault; I had a bad experience here a few years back. I figured I'd try again, even after reading recent reviews of people dealing with the same. Wouldn't ya know it, same mess as before.

I should honestly give this place 0 stars. The service was abysmal. Three staff, one other customer ahead of me who got their order pretty much as soon as I walked in. None of the staff took the time to offer a simple greeting, or even thank me, until I said something first after awkwardly standing there a few silent moments.

I said I would recognize the older lady on staff, because she was friendly, unfortunately I forgot her name. The other young lady who worked there all but threw my food at me after taking it out the microwave.

Speaking of the food, I ordered a breakfast burrito. I don't know if they simply don't make them fresh, but it was microwaved and tossed in a bag and handed to me. It still looked undercooked in some places (pictured). The tortilla was raw almost everywhere but the edges. I had to peel it off the wrapper.

I feel terrible for the Kettering students who eat here because they don't have much choice. But for anyone else, I'd recommend not spending your money in this location; every other Einstein Bros. I've gone to has been terrific. This one is a waste...

The customer service here is in need of a serious customer service skills!! I understand if your in the middle of doing something that you just can not stop but a simple hello/ I will be right with you goes a long way. Waited over 5 minutes to just get a "what can I get you" not even a sorry for the wait and a sells pitch too make up for the already poor experience displayed in the first 5 minutes of entering the business. Not sure I will go again. Coffee was bitter which to me was a sign of it being old. Had never been and asked if they had frapps with a look of no idea what I was talking about. I explained and she made me some kind of coffee blended with ice cost alot but played nice. The drink was disgusting!! I did not try and ask for something better or just a coffee and left with the knowledge that if necessary there is wifi (have to be lucky to have someone in the building that knows the WiFi code) and coffee that I am sure is fresher at opening. I went near closing which I had no idea the place would be closing in less than hour. Place has great potential but NEEDS a team...