Chicken Salad Chick — Restaurant in Florida

I frequent this location once a week. Every week, I order the same thing - more specifically grape salad WITHOUT pecans as indicated on my pictured receipt. Imagine my surprise to find a large heap of pecans on my grape salad 🙀.

I wish that was the worst of it all but it gets better - or worse if you lack sarcasm. There was a white male who was taking out the trash as I was pulling up curbside. He stands there visibly annoyed so I rolled down my window and he said “Name?”. No greeting, no professionalism, just Name. I provided him with my name and he said one moment. He brings back my order and I mention that I needed three plates and additional silverware as I indicated in the special instructions. He also hands me brown sugar and pecans in a container and I mention to him we have a nut allergy so no nuts please. He tells me next time to indicate that so they’ll know. Well since I’ve been coming here weekly for months, no one ever specified that and if I indicate no pecans, I expect that to be adhered to. It’s not a preference, it is a severe allergy for one of my kids. One would think that he would have verified the complete order as well as it seems he had prepared it being the solo person that could be seen on the establishment. He comes back out with the brown sugar only and says, “Our system didn’t show us the no pecans note, so I’ll have to get them to look into that”. I showed him my receipt where that was indicated as well as the note for plates and silverware and mentioned that while I appreciate that, it’s also indicated on the receipt where he just looked at me and said “Yeah, I’m sorry”.

This is the second time this has happened at this establishment but the first time I am speaking about it publicly as I know mistakes happen. But a mistake of this nature could cause a lawsuit and something that if I were the owner would want a closer eye applied to all meals moving forward.

While I could have called I won’t be patronizing this location anymore so it wasn’t worth it. With times and finances getting tighter for most, I’ll go where more attention to detail is provided...

First time ever at a Chicken Salad Chick - was NOT disappointed! The staff was very helpful and super nice, the place was absolutely adorable, loved the homey feel.

I got the Classic on a croissant, loved it! I hate onions in my chicken salad, so the fact that this classic does not have onions is a big hit for me. Also got the Chicken Poblano soup, which was creamy, with a tiny kick and very comforting. And I LOVE broccoli salad so had to get a side of that too - quite literally the best I've ever had.

Husband got the Jalapeno Holly on toasted white bread with a side of mac & cheese - tried a bite, it was delicious, loved the jalapeno flavor and not too spicy and the mac & cheese was nice and creamy.

Because my husband and I love egg salad, we also tried that and was very pleasantly surprised. It was chunky, creamy and not too overdressed - we did add a bit of salt and pepper to our taste, but overall very good. Brought the rest home to have on some toast for breakfast, lol

First impression: 10/10 - will absolutely be eating here again and can't wait to try all the other flavors and the...

Stopped by around 7:30 PM to pick up a mobile order on 7/21. The place was still open for another hour, but they were already closing things down, putting up chairs and cleaning, which is understandable. What wasn’t great was the overall vibe. No greeting when I walked in, no direction, and it was my first time there, so I wasn’t sure where to go.

I went to the counter where my order was clearly sitting, and there was an employee just standing nearby on her phone. I stood there for at least two minutes, cleared my throat, jingled my keys a bit, just trying to get someone’s attention. She never once looked up. One of the guys who had been cleaning came over from the front and handed me the bag, and that’s when she finally walked up.

Definitely not the warmest first impression.

As for the food, it wasn’t horrible, but it also wasn’t great. Definitely nothing I’d go out of my way for. Feels more like a place you stop by when you want something quick and already made, not something you’re...