Chili's Grill & Bar — Restaurant in Florida

I want to start by saying the food was great and our waitress provided excellent service—she was attentive and kind, which made the dining experience pleasant once seated.

However, the reason for the low rating is due to poor management and lack of ADA awareness. As a disabled veteran, I requested to sit at one of the many open booths for back support. The host refused, saying booths were only for parties of two or more. I politely explained that I needed the booth for medical reasons and was requesting an ADA accommodation. He clearly had no idea what I meant and seemed untrained on how to handle such a request.

When I asked to speak to a manager, I was told they were unavailable and upstairs, and that I’d have to wait—despite several booths sitting completely empty. It was frustrating, dismissive, and unnecessary.

This isn’t a staff issue—it’s a management failure. Staff should be trained on basic ADA accommodations, especially in a high-traffic location like an airport. Hopefully this review helps bring awareness and leads to better training...

I tried to dine in. Greeter/hostess completely ignored me, so I sat down. Then she saw me and asked if I sat down myself. I said yes. She then nodded her head and walked away and completely ignored me for another 10 min. No one came to check if I need anything or if I wanted to order. Restaurant was 1/3 full. Scanning the barcode at the table and self ordering doesn’t work. I got up and I proceeded to order take out. Food isn’t great. Huge amount of omelette in my breakfast sandwich. I observed a lot of talking between employees and not that much working. So many tables sat themselves after I got up because the greeter wasn’t there and she wasn’t trying to be aware of...

My family of four and I came here for breakfast and were seated for quite some time without any service. After waiting, I asked the host about our server and was told to order using the QR code instead. I followed the instructions, but shortly after, another group of four was seated and immediately approached by a waiter.

I asked to speak with a manager to understand why we were not offered the same service. The manager simply stated she would “relay the message,” though it was unclear to whom. The inconsistency in service felt concerning and, frankly, came across as discriminatory.

I will be contacting the corporate office as well as airport management to report...