Brighton — Local services in West Palm Beach

While in the Brighton store in Palm Beach airport…I wanted to purchased a few key chains as presents, in the past I had purchased some and I was ready to purchase another one, however, the sales person stood right before me inspecting my every move. I think she believed I was going to shop lift. I gave her no indication of this but she proceeded to follow me around, not in a friendly way. I would not mind this if she did this to the other customers. Although I wanted the key chain, I refused to buy it. I am tired of African Americans people getting poor customer service even when they’re paying customers. Ask Nordstrom how they increased sales when they started treating African Americans as equal customers and not just shop lifters. Hopefully this will help the next Black women who just wants to buy a present. Sad for me and even more sad for the retail clerk. These small...

I was in the store around 3:30pm on Tuesday, March 4th. There was an old lady in the store. I asked if she had any necklaces with alphabet A and she initially said no, but then said she might have a charm. She found an Alphabet A in silver. I then asked her ‘do you have this in gold?’ And she goes ‘now you are really pushing it!’ And I was just thinking what she meant by pushing. Then she was showing me some necklace chains. I asked her ‘do you have something..’ and then she cut me off and said ‘why don’t I show you what I have before you ask me what you want?’

And then I returned her the alphabet A charm I was holding and she was like really pushing her hand down as I was giving her as if she was avoiding to her best my finger tips don’t touch her palm or something is wrong with my hand or something.

It was just super awkward. Now some important context, I’m brown and...

I had a terrible experience at this store today. I went in to have my necklace cleaned and possibly purchase another item, but the service was extremely disappointing. The salesperson seemed annoyed from the start and told me that even after cleaning, my necklace wouldn’t look any different—essentially implying that the quality of their jewelry isn’t as great as they claim. She also mentioned that their pieces are only guaranteed for a year, suggesting that after that, they lose their value. Her attitude was rude, and she showed no professionalism or personality. I will not be returning...