I purchased a meal on Sunday 12/11/22 around 7:30 pm. This meal constituted of chicken wings, honey garlic chicken, egg rolls, fried rice, bourbon chicken and a soda. Everything seemed to be ok up until i ate the chicken wing, the outside was fried but the inside was raw and bloody. When I called China pan to express that they need to be on top of their cooks or train their cooks appropriately because ingested raw chicken is dangerous and that it’s not just about me my kids eat from there too luckily I did not feed them the chicken wings. The girl who answered the phone yesterday on 12/12 whom I made the complaint told me that she spoke to her manager whom said they could not refund me but that I could take them back the ONE chicken wing and they could finish cooking it, she was not even sympathetic about it she had an attitude as if I was bothering her. To begin with I was not calling for a refund or any type of compensation nor was I calling so they could take back my one chicken wing and cook it. The call was more of a courtesy call so they could be more aware of the food they are selling. I have been going there for 3 years never had a problem up until now . I would suggest their cooks are more cautious. I have attached a picture of the wing. They have definitely...
Read moreThese people are so rude it's disgusting call to order food for my family told the guy who answered no veggies because my husband is allergic and he tried to save him self by saying I did not tell him that, then a Chinese guy got on the phone and was extremely rude not understanding they can get a fat ass law suit if my husband was to touch that rice after we told them not to put it. Then they said they wasn't going to give back the money or trade the rice the Chinese guy hung up in my face lord if I went up there I was going to call the police. I had to call back and the Chinese guy got on the phone being rude again I will never order from this place their passion is money not cooking and dam sure not making sure customers like me are taking care of because I've been ordering from them since they open the place but they have lost a customer. I would not recommend this place after seeing they wasn't sincere about my husband health I would rather order from takee outee culter bay. When I explain to them my husband was allergic to veggies the woman was so sincere because she knows how...
Read moreI recently ordered the sweet & sour chicken w/ the veggie fried rice along with a couple of spring rolls and crab rangoons. I liked the taste of the chicken since it was soft and a bit crunchy at the same time. The fried rice and the spring rolls were also prepared perfectly and had no complaints about it. The crab rangoon, however, was a huge disappointment because I literally felt like I was chewing on a piece of rubber filled with cream. They were so hard and tasteless that I had to stop eating out of fear of getting sick. Perhaps, the cook had a bad day at work making these and I can understand that, but next time I order from this place I'll sure stay away from this particular dish. Other than that, decent food, ok prices and delivered on time as expected. I'll order again from this place, for now, unless I get another surprise....
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