Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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I have never had a bad experience at this subway until now but it can clearly be the employee that was working, Frank. He was working on Monday January 3rd at 12pm. I had an online order pickup, when I got home I noticed there was a big mixup and my order wasn’t done correctly. I had received the wrong bread, not toasted, and no lettuce. I didn’t receive one call from the store regarding my order prior to pickup. I went back and in a polite matter asked for my sub to be fixed. There was no apology and I was completely disregarded when trying to speak. I said all the mishaps and Frank cut me off while speaking and just said it would be fixed. After my sub was done, I asked for his name. I also addressed that, next time a costumer is speaking maybe lookup and not be so disrespectful, he cut me off again to try ending the conversation for me to leave the store. The store was not busy so I see no need for this attitude and rudeness. I hope this issue is noticed by the manager because I will happily call to speak to one to hopefully not be...
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It's not the first, second or fifth time I order here and everything is wrong with my sandwich. I don't like to be THAT GUY, but how many times will my orders be wrong until things get straightened out?
Never toasted, never use the chicken I ask, never throw in the stuff I ask. You guys see a pre-built and do it as the menu states, not at all how the customer asks. And by the looks of these reviews, I'm not the only one. The team tends to be rude, careless and plainly don't care about a thing. I know it's not the most glorious job, but you...
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I ordered 4 breakfast subs for delivery through their app and all arrived without egg. When I called restaurant I got the worst treatment you can imagine. One person blaming another but nobody took ownership. Asked for manager and of course there wasn’t one available. Filed case online and ended up receiving email from Miguel Consuegra who is supposed to be the owner. He asked me to provide copy of receipt so he can process refund. I sent receipt and over a week and 3 emails later and nothing from nobody. If I could put NO stars, I...
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