Dunkin' — Restaurant in Florida

By far the worst customer service in all of south Florida. If you want to be treated with complete disregard or a degenerate when going in to get your fresh cup of coffee then look no further. There is one female that is always there to take your order and she does not acknowledge you, she does not greet you, she simply stands at the register rolls her eyes, does not make eye contact with you, and stands in silence until you start ordering, and if you’re lucky she’ll start the conversation with “what’d you want” or “you gonna order” but that’s only if you stand in silence as well. I work in customer service as well and if I treated any customer the way they do at this DD I’d be fired in a second. If I was a rude customer I’d understand, but I am not. I always ask them how they are doing before ordering and get nothing in return, but a bad attitude and as if they are disgusted that I am there. If it wasn’t the only one around the corner from my job I’d go else where!! I would not recommend going to this DD unless...

I used to frequent this location daily. The girl Marie is so rude. I would constantly see her screaming at customers. It was a matter of time until it happened to me- which it did. I spoke to the owner of the location regarding this. I gave it a week and went back. She decided to speak in creole to one of the other people who work there about our incident. She was saying all types of nonsense about me- you can tell by the other reviews who the problem has been in all of these situations. It wasn’t until I told her I can understand what she was saying, which I could, that she froze and finally stopped. I gave it about another week or two before I used this location again. I ordered a LARGE order online. I was met with hostility when I went to pick up the food. Even though this location is extremely close for me, I have chosen to use another location daily. If you don’t want to play Russian Roulette on how your morning will start, I advise you avoid from...

The employees here are incredibly rude. So inattentive. Five days ago I ordered an iced coffee with hazelnut. I picked it up and went on with my day. It was only after I left that I realized there was zero hazelnut. It was just coffee and cream. Today, I ordered the same drink and food and I went to pick up an order and it was incomplete. I told them there were things missing and they asked what. Shouldn’t you know since you got the order?? An iced coffee was missing and they pointed me to a hot coffee for someone else. No, that’s not mine. Also they said they had no hazelnut. So why didn’t you say anything? I’m willing to bet they didn’t have it before either and just made my drink without any concern for me. And then they just brushed off the other missing items and made it seem like I was inconveniencing them for not making my whole order. I’ll never comes to this Dunkin again. I’ll go out my way to...