Dunkin' — Restaurant in Florida

Stay away. Service is awful with a lady wearing a BLUE COLLAR SHIRT with no name tag on! The girl working has a terrible attitude, Lacks professionalism & is inconsistent, unapproachable & have a NEGATIVE ATTITUDE! She gets on the drive thru speaker and says Dunkin......No hello welcome to Dunkin Donuts how may I help you! I told her I needed one item & when I get to the window I asked for 1 cream & she says why you didn’t say that when you was at the speaker? I said excuse me ? She said I drove off after I sated what I wanted? Ok what’s the big deal about that? That was irrelevant for you too tell me? What’s wrong with me asking for 1 cream? Is that too much to ask? Maybe I forgot to ask for a cream at the speaker gosh sorry! It seems like everytime my company comes to this location it’s an issue/ problem with this same exact lady with a blue collar shirt! Learn how to say hi have a good day . Simple management stuff! I don’t know who hired her! We all hate coming to this location but we deal with it because we been coming here for years we work on the island a big company Allied Universal . It’s scary that this lady likes to go back & forth to argue with you when you ask simple questions. We enjoy going to Brooklyn Bagels but there’s nothing like Dunkin’ Donuts coffee!!!! I hope somebody takes this post serious. 🧐 please make a change you need a good professional manger to run the store . Thank you to whom this...

Just walked in this morning to get a coffee and a bagel. Clean store, good display and I was excited to get my morning routine underway.

Young lady working the front, had her back to the front and finally looked at me, didn't say anything..so I just said what I wanted. Her demeanor and voice were somewhere else and it was obvious she hated being there. Repeated my order, paid in cash. And she messed up a simple 1 doughnut, 1 coffee 1 bagel order. Got 2/3rds of order and i waited for bagel, she was like "what U want" very slang, and a frown the whole time. She said go over there. Manager (appeared to be) met the same frown, and i hate being here demeanor as he slid the bagel across counter and turned away..

Mind you only 2 cars in drive thru, 2 customers in lobby. They weren't slammed so that reasoning is out the window. This morning staff just wasn't well trained in customer...

I Ordered a dozen donuts and a box of Joe through the app. I went in 30 minutes later and they did not have my order. When the drive through guy didn’t have any customers he got my order together. He was complaining that there were only two of them working. I told him I was sorry about that but wanted what I had paid for over 30 minutes before. If I had not already paid I would have left. There was another customer that was waiting for their coffee that said the delay was making them late for work. They either need to hire more people or not accept orders through the app. Also employees should not try to make customers feel bad for asking for what they paid for. They act like they are doing you a favor. From now on the bagel store across the street will get my money! By the way this was not the first time this happened. I gave them a...